E-commerce Payments Team Lead (REMOTE)

Impact Brands

3d•$1,700 - $2,400•Remote

About The Position

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast ). We are dedicated to helping improve the lives of people all over the world. At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles. IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote E-commerce Payments Team Lead and let’s impact billions together!

Requirements

Experience in the banking sector or payment processing, with at least 1-2 years in a leadership role.
Excellent communication, problem-solving, and team management skills.
Ability to analyze data, identify trends, and implement process improvements.

Responsibilities

Oversee both the Accounts Receivable and Chargeback teams, providing training, guidance, and performance management to ensure all KPIs are met.
Foster a collaborative and high-performing environment.
Manage daily operations for both Chargeback and Accounts Receivable teams.
Ensure efficient chargeback case processing from initiation to resolution, actively supporting specialists to achieve the highest win rate, and overseeing timely, accurate payment processing for AR while helping the team reprocess as many leads as possible.
Analyze chargeback and accounts receivable trends, providing insights to management and identifying areas for process improvement.
Develop and present regular reports on team performance.
Ensure all payment handling, including chargebacks and accounts receivable processes, adheres to payment processor regulations, industry standards, and internal policies.
Handle complex chargeback cases and accounts receivable issues, working with other teams to address root causes and mitigate financial risks.
Continuously evaluate and improve existing processes within both the Accounts Receivable and Chargeback functions to enhance efficiency and accuracy.
And other tasks.