eCommerce Operations Specialist

Appearance Technology Group•Santa Clarita, CA

2d•$65,000 - $75,000

About The Position

The E-commerce Lead is responsible for managing day-to-day online sales operations across multiple platforms, including Amazon and Shopify. This role oversees order fulfillment, coordinates with operations and production teams, analyzes performance data, and ensures a seamless customer experience from purchase through delivery. The ideal candidate is detail-oriented, analytical, and comfortable working cross-functionally in a fast-paced environment.

Requirements

Bachelor’s degree in Business, Supply Chain, Marketing, or related field (or equivalent experience)
2–5 years of experience in e-commerce operations, fulfillment, or logistics
Hands-on experience with Amazon Seller Central and Shopify platforms
Strong analytical skills with proficiency in Excel or similar tools
Excellent organizational and project management abilities
Effective communication and cross-functional collaboration skills

Nice To Haves

Experience with inventory management systems or ERP tools
Familiarity with digital marketing and e-commerce optimization strategies
Knowledge of shipping carriers, fulfillment processes, and logistics coordination
Experience with data visualization tools (e.g., Tableau, Power BI)

Responsibilities

Manage and process orders through Amazon Seller Central and Shopify
Coordinate with operations and warehouse teams to ensure accurate and timely order fulfillment
Track shipments, resolve delays, and support logistics planning to meet delivery targets
Maintain inventory accuracy across platforms and flag restocking needs
Oversee daily operations of the Shopify store, including product listings, pricing, and promotions
Ensure Amazon listings are accurate, optimized, and compliant with platform requirements
Monitor account health, performance metrics, and resolve platform-related issues
Collaborate with production teams to forecast demand and align manufacturing schedules
Plan inventory levels to prevent stockouts or overproduction
Communicate timelines and priorities across teams to support sales goals
Analyze sales, inventory, and fulfillment data to identify trends and opportunities
Generate regular performance reports and provide actionable insights
Track KPIs such as conversion rates, order accuracy, shipping times, and customer satisfaction
Manage customer service with escalations related to orders, shipping, and product inquiries
Ensure timely resolution of customer issues across all sales channels
Continuously improve the customer journey through feedback and data insights