E-commerce Manager

Skillerszone • San Diego, CA

18h • $104,000 - $135,000

About The Position

The E-commerce Manager will be responsible for managing the day-to-day operations of SkillersZone’s online store, developing and executing strategies to increase online sales, enhance customer satisfaction, and optimize e-commerce performance. The ideal candidate will have a strong background in e-commerce management, digital marketing, and data analysis, with the ability to improve product visibility and drive online revenue.

Requirements

• Proven experience as an E-commerce Manager or in a similar role with a track record of driving online sales and improving customer experience.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and content management systems (CMS).
• Experience with digital marketing techniques, including SEO, SEM, email marketing, and paid advertising (Google Ads, Facebook Ads, etc.).
• Familiarity with analytics tools (e.g., Google Analytics, Google Search Console, e-commerce platform analytics).
• Experience with A/B testing and conversion rate optimization techniques.
• Strong project management and organizational skills, with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with cross-functional teams.
• Strong problem-solving and analytical skills with a focus on data-driven decision-making.

Nice To Haves

• Knowledge of HTML, CSS, and JavaScript is a plus, but not required.
• Bachelor’s degree in Marketing, Business, E-commerce, or a related field is preferred.

Responsibilities

• E-commerce Strategy: Develop and implement e-commerce strategies to increase traffic, sales, and customer engagement across multiple digital channels.
• Website Management: Oversee the maintenance and optimization of the online store, ensuring a seamless user experience, fast loading times, and mobile compatibility.
• Product Management: Manage product listings, including creating and updating product descriptions, images, pricing, and inventory. Ensure that product data is accurate and up to date.
• Sales & Marketing Campaigns: Plan and execute digital marketing campaigns (e.g., email marketing, paid ads, SEO, content marketing) to drive traffic, increase conversion rates, and maximize revenue.
• Customer Experience: Monitor and improve the overall customer journey, from product discovery to checkout and post-purchase support, ensuring high customer satisfaction and retention.
• Analytics & Reporting: Analyze e-commerce performance metrics (e.g., sales, conversion rates, traffic, customer behavior) using analytics tools (e.g., Google Analytics, Shopify Analytics) and prepare regular reports to track key performance indicators (KPIs).
• SEO & Content Optimization: Optimize the e-commerce website for search engines to drive organic traffic, including keyword research, content optimization, and on-page SEO.
• Inventory & Order Management: Collaborate with logistics and inventory teams to manage stock levels, fulfillment processes, and ensure that orders are processed in a timely manner.
• A/B Testing & Conversion Rate Optimization: Run A/B tests to optimize product pages, landing pages, and checkout processes to maximize conversions and improve overall e-commerce performance.
• Customer Service & Support: Oversee customer inquiries and complaints, ensuring they are resolved quickly and professionally to maintain high levels of customer satisfaction.
• Trends & Competitor Analysis: Stay up-to-date with e-commerce trends, competitor activities, and industry best practices, adjusting strategies as necessary.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision coverage.
• A dynamic and collaborative work environment with opportunities for growth and advancement.
• Work on innovative projects that are shaping the future of affiliate marketing and recruitment.
• Flexible work environment with a focus on work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager