E-Commerce Manager

Talpa Supermercados•Stone Mountain, GA

1d•$75,000 - $95,000•Onsite

About The Position

Talpa Supermercados is looking for a skilled E-Commerce Manager to join our IT department in Stone Mountain. This full-time, on-site position offers an exciting opportunity to lead our e-commerce initiatives and drive digital transformation in the retail sector. As the E-Commerce Manager, you will be responsible for strategizing and implementing innovative online marketing campaigns that enhance our customers' shopping experience. You will work closely with cross-functional teams to optimize our e-commerce platform, ensuring it meets our business goals while providing a seamless user experience. This role plays a crucial part in supporting our company's growth and adapting to the ever-evolving digital landscape. We offer a competitive salary range of $75,000 - $95,000 annually, along with a comprehensive benefits package and opportunities for professional development.

Requirements

Bachelor's degree in Marketing, Business, or related field
3-5 years of experience in e-commerce management or digital marketing
Strong understanding of e-commerce platforms (Shopify, Magento, etc.)
Proficiency in web analytics tools (Google Analytics, etc.)
Excellent project management and organizational skills
Strong analytical and problem-solving abilities
Effective communication and collaboration skills
Experience with online advertising and social media marketing

Nice To Haves

Experience in supermarket or grocery retail
Experience serving Hispanic or multicultural customer markets
Bilingual (Spanish / English) strongly preferred
Familiarity with omnichannel retail or digital transformation initiatives

Responsibilities

Manage day-to-day e-commerce operations, including online ordering, fulfillment, pickup, and delivery workflows
Ensure accuracy of online product listings, pricing, promotions, and availability
Coordinate with store managers and operations teams to ensure smooth order fulfillment
Monitor order volume, fulfillment accuracy, customer issues, and service levels
Drive online sales growth and customer adoption of digital ordering
Track and analyze key performance indicators (KPIs), including: Online sales revenue Order volume and fulfillment accuracy Customer satisfaction and repeat usage
Prepare regular performance reports for leadership
Ensure a positive and culturally relevant online customer experience
Address customer feedback, issues, and service improvements related to e-commerce
Align digital experience with Talpa’s brand, family values, and community focus
Partner with store operations, marketing, inventory, and finance teams
Support promotions, seasonal campaigns, and special offers online
Work closely with store leadership to align digital and in-store execution
Manage relationships with e-commerce platforms, delivery partners, and technology vendors
Identify opportunities to improve system functionality, efficiency, and cost effectiveness
Support evaluation and implementation of enhancements as the business grows
Track KPIs including sales, average basket size, conversions, fulfillment accuracy, and customer satisfaction.
Generate weekly and monthly reports with insights and actionable recommendations.