E-Commerce Manager Aftermarket - Global

Rehlko•Kohler, WI

1d•Remote

About The Position

We are seeking an experienced and customer-focused Global Salesforce E-Commerce Manager to drive the success of our aftermarket parts business with distributors worldwide. This role will own the strategy and execution of our global Salesforce Commerce Cloud (SFCC) platform, ensuring that our distributors can easily search, select, and purchase spare parts and consumables online and it becomes the go-to digital channel for distributors to manage their business with us. Bring deep expertise in B2B aftermarket commerce for manufacturing or industrial companies, with a proven ability to build distributor/customer-centric digital experiences that drive revenue, reduce downtime for distributors and customers, and strengthen long-term relationships. The successful Global Salesforce E-Commerce Manager will not only optimize the e-commerce platform but also act as the voice of the distributor, identifying their pain points, shaping digital solutions to address them, and ensuring the aftermarket e-commerce channel strengthens partnerships and drives growth.

Requirements

Bachelor’s or master’s degree in business, Marketing, Digital Commerce, or related field.
5+ years in e-commerce management with strong B2B focus; aftermarket or spare parts experience highly preferred.
Expertise in Salesforce Commerce Cloud (or B2B Commerce).
Proven success in building distributor-focused digital channels in manufacturing or industrial sectors.
Experience gathering customer requirements and translating them into scalable digital solutions.
Strong track record of driving adoption of digital platforms in B2B settings.
Excellent relationship management, communication, and project leadership skills.
Fluent in English; additional languages a plus.

Responsibilities

Distributor-Centric Commerce Development Develop and execute a global Parts commerce strategy tailored to the needs of distributors.
Build digital solutions that simplify distributor workflows (bulk orders, tiered pricing, credit management, shipping preferences).
Gather regular feedback from distributors to understand their challenges and translate them into platform improvements.
Serve as the main liaison between distributors and internal teams, ensuring their needs drive roadmap priorities.
Platform & Operations (Salesforce Commerce Cloud) Manage and continuously improve the Salesforce Commerce Cloud B2B platform with a focus on distributor usability and adoption working with the program manager for implementations.
Oversee product catalog, pricing, promotions, and account-specific configurations.
Ensure integrations with ERP, PIM, CRM, and logistics systems provide accurate stock availability, lead times, and order tracking.
Distributor Engagement & Support Establish and maintain strong relationships with distributors to foster adoption of the digital channel.
Lead onboarding and training efforts to ensure distributors fully leverage the platform’s capabilities.
Collaborate with Customer Service and Sales teams to resolve escalations quickly and proactively improve the digital experience.
Aftermarket Growth Enablement Drive adoption of digital ordering for spare parts, consumables, and service kits.
Enable self-service capabilities that reduce distributor workload (e.g., reordering, order history, compatibility tools).
Support upselling and cross-selling opportunities through tailored recommendations.
Performance & Continuous Improvement Define KPIs such as digital adoption rate, order accuracy, distributor satisfaction, and revenue growth.
Use analytics and distributor insights to continuously improve the platform.
Share best practices and success stories across markets to accelerate global adoption.