E-Commerce Lead

Goodwill • Chattanooga, TN

3d • $14 - $14 • Onsite

About The Position

The E-Commerce Lead is responsible for assisting and supporting the manager in overseeing the daily operations and growth of the organization's E-Commerce platform. This role will help in achieving revenue goals, maximizing the value of donated goods, and supporting the organization’s mission of transforming potential into opportunity. The E-Commerce Lead ensures the efficient listing, pricing, and fulfillment of online sales, while maintaining a high level of customer satisfaction and adhering to Goodwill’s values of people, integrity, commitment, and continuous improvement.

Requirements

• Retail or E-Commerce experience preferred.
• Ability to simultaneously manage and prioritize multiple projects to meet critical deadlines.
• Excellent oral and written communication skills.
• Ability to establish and maintain rapport with others.
• A valid driver’s license, valid insurance, and the ability to be insured under the company’s vehicle insurance policy may be required.
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
• Self-initiating.
• Computer proficiency and knowledge.
• Ability to maintain confidential information.

Responsibilities

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Ensures World Class customer service.
• Respond to customer queries via phone and email; ensure customer satisfaction.
• Assist in conducting hands-on training; and be proficient in the requirements needed to achieve performance in every E-Commerce department job.
• Performs packing and shipping as needed to accurately ship orders.
• Performs accurate initial sort and grading of incoming merchandise and assists with managing unsold merchandise.
• Maintain good stewardship of all donations, through proper handling and processing of incoming donation flow in accordance with Agency policies and procedures.
• Assist in review, audit, and approval of time sheets if needed.
• Attends in-service and related training as assigned by the E-Commerce Manager.
• Use the Internet to conduct research of unusual items as needed; present findings to listers and assist with listing the item when appropriate.
• Prepare items purchased for local pick-up.
• Assist jeweler with sorting, cleaning, testing, and listing of jewelry items.
• Regular attendance is an essential function.
• Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.
• Perform other duties as assigned.

Benefits

• Employee discount
• 401K and Roth retirement plans with matching contribution after eligibility
• Dental and vision insurance - Company Paid for employee
• Basic life insurance – 1.5 times salary, Company Paid for employee
• Primary Care through TextCare- Company Paid for household
• Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft Medical Insurance and Health Savings Account
• Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed