E-Commerce Fulfillment Clerk
Mount Vernon•Mount Vernon, VA
•Onsite
About The Position
The Seasonal E-Commerce Fulfillment Clerk supports the accurate and timely fulfillment of online, phone, and interdepartmental orders for George Washington's Mount Vernon Retail. Working under the direction of the E-Commerce Fulfillment Supervisor, this position picks, packs, and ships merchandise; assists with gift wrap; maintains orderly work areas; and helps protect inventory accuracy during the busy holiday season. Success in this role is measured by order accuracy, productivity, dependable attendance, careful handling of merchandise, and positive teamwork.
Requirements
- Ability to learn and accurately use web-based order, shipping, and inventory systems.
- Strong attention to detail and commitment to accurate, careful work.
- Ability to follow instructions, manage repetitive tasks efficiently, and ask questions when information is unclear.
- Clear and professional communication skills and the ability to work effectively as part of a team.
- Dependable, flexible, organized, and able to maintain productivity during periods of high order volume.
Nice To Haves
- Previous experience in e-commerce fulfillment, retail, warehouse operations, shipping, or a related environment is preferred but not required.
Responsibilities
- Pick merchandise for e-commerce, phone, and interdepartmental orders using order documentation and system instructions.
- Verify item numbers, quantities, product condition, gift messages, and special instructions before packing.
- Pack orders securely and neatly using the correct packaging materials while protecting merchandise from damage in transit.
- Apply shipping labels and required documentation accurately and stage completed packages for carrier pickup.
- Help the team meet same-day or next-business-day shipping expectations for orders received by established cutoff times.
- Prepare gift-wrapped orders and enclosures carefully and consistently with Mount Vernon's presentation standards.
- Promptly report damaged merchandise, missing items, address concerns, or other order exceptions to the E-Commerce Fulfillment Supervisor.
- Assist with cycle counts, stock checks, replenishment, and location maintenance as assigned.
- Keep fulfillment stations, storage areas, supplies, and equipment clean, organized, and safe.
- Follow procedures for handling fragile, high-value, food, and other specially designated merchandise.
- Use Shopify, the integrated shipping platform, scanners, and other fulfillment tools as trained.
- Follow all standard operating procedures, safety requirements, and instructions related to order and inventory handling.
- Communicate clearly with the E-Commerce Fulfillment Supervisor and coworkers about workload, order exceptions, supply needs, and potential delays.
- Support peak-period priorities and other Retail or Warehouse duties as assigned based on business needs.
Benefits
- 403(b) Retirement plan with employer matching
- Employee recognition at 5 years of service
- Monthly employee events
- Employee referral program
- On-site Library
- Discount on Public Event Tickets
- Discount in the Mount Vernon Shops
- Discount at the Mount Vernon Inn and The General's Canteen
- Free Parking
- Health, Vision, and Dental insurance
- Short Term Disability, Long Term Disability, and Life Insurance
- Paid leave for sick time, vacation, and Holidays
- Flexible spending account for medical care
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
