e-COMMERCE/DEPARTMENT LEAD

Kroger•Castle Rock, CO

About The Position

Assist the Store e-Commerce Manager in managing the day-to-day operation of the store’s e-Commerce department. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The lead may act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable and performs selector and customer attendant duties as needed.

Requirements

Proven supervisory experience.
Ability to read shelf tags.
Basic knowledge of computers.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Self-directed, with the ability to execute projects with minimal supervision.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

Experience in a production-oriented or warehouse environment, stocking shelves, or cashier experience.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Ensure team members follow local, state, and federal laws, food safety procedures, and company guidelines.
Perform selector and customer attendant responsibilities as needed, and train team members in those roles’ functions and duties.
Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
Assist with scheduling to meet operational and associate needs.
Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
Print and distribute order labels, including labels for perishable departments.
Troubleshoot e-Commerce equipment and devices.
Maintain necessary supplies.
Keep staging areas and equipment organized and clean.
Report pricing, scanning, item-location discrepancies, and invalid temperature types to the Store e-Commerce Manager.
Perform required opening and closing procedures.
Learn and implement process improvements as directed by the division or enterprise e-Commerce team.
Provide feedback on team members’ daily performance and annual performance reviews.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.