e-COMMERCE/DEPARTMENT LEAD

The Kroger Co.•Colorado Springs, CO

20h

About The Position

Assist the Store e-Commerce Manager in managing the day-to-day operation of the store’s e-Commerce department while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes supporting customer experience, department operations, team training and coordination, and compliance with applicable laws, food-safety procedures, and company guidelines. The lead acts as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable and must be able to perform essential job functions with or without reasonable accommodation.

Requirements

Proven supervisory experience.
Ability to read shelf tags.
Basic knowledge of computers.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Self-directed, with the ability to execute projects with minimal supervision.

Nice To Haves

Experience in a production-oriented environment, warehouse environment, stocking shelves, or cashiering.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Ensure team members follow local, state, and federal laws, food-safety procedures, and company guidelines.
Perform selector and customer attendant responsibilities as needed under company guidelines.
Train team members in all functions and duties of the selector and customer attendant roles.
Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
Assist with scheduling to meet operational and associate needs.
Maintain intake of customer orders and distribute and assign work to selectors and customer attendants.
Print and distribute order labels, including labels for perishable departments.
Troubleshoot e-Commerce equipment and devices.
Maintain supplies needed to perform required duties.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location discrepancies, and invalid temperature types to the Store e-Commerce Manager.
Perform required opening and closing procedures.
Learn and implement process improvements as directed by the division or enterprise e-Commerce team.
Provide feedback on team members’ daily performance and annual performance reviews.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions of the position with or without reasonable accommodation.

Benefits

Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to eligibility and applicable plans.
Flexible scheduling in full- and part-time roles.
Paid time off, including holiday and sick pay based on eligibility and length of service.
Employee Assistance Program counseling.
Confidential financial tools and coaching through Goldman Sachs Ayco.
Associate discounts on purchases, including food, travel, and technology.
Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
Training programs and career pathways.
Paid time off such as vacation, sick leave, and parental leave.
401(k) plan, subject to eligibility requirements.
Group term life insurance, subject to eligibility.
Eligibility for an annual bonus based on company performance.
College scholarships and educational leave of absence, subject to varying criteria and eligibility requirements.
Internal training and development resources.