E-Commerce Customer Service Specialist - Brooklyn Park, MN - (Part-Time)
Goodwill-Easter Seals Minnesota•Brooklyn Park, MN
•$17 - $24•Onsite
About The Position
The E-Commerce Customer Service Specialist is responsible for providing excellent customer service to online shoppers, in store pick-up customers, and 3rd party shipping vendors at Goodwill-Easter Seals’ e-commerce facility. This position provides guidance to customers for in-person customer pickups and online customer questions.
Requirements
- Ability to effectively communicate with supervisors, employees and customers
- Proficient in Microsoft Office Suite.
- Ability and desire to provide excellent customer service.
- Ability to work independently and coordinate multiple projects simultaneously.
- Excellent organizational and administrative skills with the ability to prioritize.
- Strong attention to detail.
- Strong analytical, problem solving and strategic thinking skills.
- Strong people management skills.
- Strong conflict skills.
- Ability to handle sensitive and confidential information appropriately.
- 1-3 years of relevant experience required
- High school diploma preferred
Responsibilities
- Provides excellent customer service to internal and external customers.
- Ensures E-Commerce’s customer service activity runs efficiently and effectively.
- Coaches, trains and develops employees by providing clear direction and challenging goals.
- Ensures continued community involvement and education around GESMN.
- Follows and adheres to loss prevention and safety procedures and initiatives.
Benefits
- Generous paid time off (PTO) program
- competitive medical, dental and vision plans
- employer-paid life insurance
- 401(k) plan with employer match
- employee discount
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
