E-Commerce - Customer Service Coordinator
About The Position
Oversee all E-Commerce customer service activities, including responding to inquiries via email and phone, ensuring prompt follow-ups for customer satisfaction, and managing returns and shipping claims. Monitor and update online marketplaces, maintain performance ratings, and support order fulfillment, including local pickups. Collaborate with department leaders to address quality control issues and provide performance feedback. Offer administrative support to the E-Commerce management team and fill in for team members as needed, while adhering to company policies and procedures.
Requirements
- High school diploma or equivalent.
- Must have excellent organizational skills.
- Must be an excellent communicator, both verbally and in writing.
- Must be familiar with online marketplaces like eBay and Amazon.
- Must exhibit a professional image and positive attitude consistently.
- Must be able to continually provide feedback for process improvements.
- Must be able to meet daily goals and timeliness with minimal supervision.
- Must be a reliable team member who is aware of the work needs of others.
- Must be proficient with standard office software, email, and telephone systems.
- Must be able to effectively manage inquiries, follow up with customers, and support order fulfillment promptly and professionally.
Nice To Haves
- Experience providing administrative support in various E-Commerce roles.
- Demonstrated experience in customer service in an E‑Commerce or online retail environment.
- Proven ability to monitor performance metrics and address quality control issues collaboratively.
Responsibilities
- Responsible for all activities related to E-Commerce customer service.
- Responds to customer service inquiries through email/phone and follow-up to ensure customer satisfaction.
- Facilitates the scheduling, picking and handling of local pickup orders.
- Monitors online marketplaces and update marketplaces as required.
- Provides guidance to other Managers and Coordinators regarding staff performance with production quality and/or other performance deficiencies that arise from customer reports.
- Works with department leaders to correct quality control issues to increase customer satisfaction.
- Processes daily returns.
- Processes all shipping claims.
- Monitors online marketplace performance rating to ensure we achieve company expectation.
- Provides administrative support for the E-Commerce management team regarding customer service, reporting and order fulfillment.
- Provides detail-oriented customer service through accurate and efficient work.
- Fills in for other E-Commerce associates as needed or during absence.
- Maintains and adhere to all company and departmental policies and procedures.
- Performs other duties as assigned.
Benefits
- valuable training and experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
