E-COMMERCE CUSTOMER SERVICE ASSOCIATE
Von Maur/Dry Goods•Davenport, IA
•Onsite
About The Position
As an E-Commerce Customer Service Associate, you represent Von Maur and impact our reputation as America’s Leading Department Store. You have the opportunity to make a lasting impression on the customer’s online shopping experience.
Requirements
- Represent Von Maur and impact our reputation as America’s Leading Department Store.
- Make a lasting impression on the customer’s online shopping experience.
- Greet callers sincerely, be friendly and thank every customer.
- Provide product and website support to online customers.
- Take orders by phone.
- Investigate package issues and find solutions to customer problems.
- Compose customer correspondence – email, social media, live chat.
- Collaborate with couriers and other company departments to resolve order issues.
- Be available to work day, evening, and weekend shifts, on-site in Davenport, IA.
Responsibilities
- Own the customer experience – greet callers sincerely, be friendly and thank every customer
- Provide product and website support to online customers, take orders by phone
- Investigate package issues and find solutions to customer problems
- Compose customer correspondence – email, social media, live chat
- Collaborate with couriers and other company departments to resolve order issues
- Be available to work day, evening, and weekend shifts, on-site in Davenport, IA
Benefits
- Competitive wages
- Generous merchandise discount
- Comprehensive benefits
- 401(k) retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
