E-Commerce Clerk (Curbside) - 1312 Trancas St., Napa, CA 94558

Save Mart Supermarkets•Napa, CA

1d•Onsite

About The Position

The E-Commerce Clerk's role involves selecting and assembling products for customers' online orders, prioritizing freshness, and quality. They process payments and meticulously prepare orders for pickup. The position facilitates final handoff of prepared orders to the end customer. Their primary objective is to deliver an efficient and positive customer service experience, fostering customer loyalty to online shopping.

Requirements

Excellent customer service and communication (verbal and written) skills.
Ability to work with a sense of urgency and self-motivation.
Capability to be proactive, initiative, enthusiastic, and flexible on the job.
Ability to read, write, and speak English proficiently
Strong team player with a willingness and desire to learn, work hard, and have fun!
High School or GED and/or equivalent experience/training
Availability to work a variety of retail hour shifts, including evenings, weekends, and holidays
Availability to work overnight shift
Must be at least 18 years of age.
Ability to lift 40 pounds without assistance and may lift up to 85 lbs on occasion
Ability to carry up to 80 lbs on occasion
Ability to push up to 85 lbs on occasion
Ability to pull up to 92 lbs on occasion
Requires standing and other physical movements on a frequent basis
Ability to work in temperature levels that may fluctuate depending on the specific area of the store workers are functioning, and workers are required to work in cold room and freezer units.

Nice To Haves

Any experience as a personal shopper or in a warehouse environment, stocking shelves, or experience as a cashier

Responsibilities

Process orders through the POS system
Effectively communicate with leadership regarding fulfillment challenges
Communicates any substitutions or exceptions to customer's order
Adhere to customer order promise times to meet demand
Follow instructions diligently to fulfill orders accurately
Handoff orders to end customer or stage for customer retrieval according to program needs, i.e. in-store pickup, curbside, or staging in a kiosk/locker
Meet productivity metrics and other fulfilment goals
Maintain a clean work area, orderly, and free from safety hazards
Stock supplies as needed.
Report pricing, scanning, and item location discrepancies to Store Management
Uphold customer satisfaction by providing a seamless shopping experience with a variety of fresh and clean products
Follow all safety protocols, operating procedures, and standards for product freshness and quality, including food safety guidelines for handling, displaying, and storing food items
Follow all established protocols and requirements for handoff of regulated products
Perform other duties as assigned