E-Commerce Business Manager

Hyster-Yale Group

23d • Hybrid

About The Position

What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented E-Commerce Business Manager based at our Headquarters office in Greenville NC. This position may require occasional travel, primarily during the planning and implementation phases of launching a new global theater or business unit. The selected candidate will collaborate directly with customers, their software providers, HYMH IT, and external technical partners to onboard new clients onto the portal. Success in this role requires a strong blend of strategic planning and technical systems expertise, along with exceptional customer service skills. The ideal candidate will demonstrate the ability to work effectively across all departments within the organization and possess a solid understanding of both the marketing and operational dimensions of the role.

Requirements

• A strategic thinker with a strong background in eCommerce, digital transformation, and platform management.
• A leader capable of driving collaboration across global teams and aligning business goals with customer needs.
• Highly analytical and data-driven, with the ability to translate insights into actionable strategies.
• Experienced in project management, particularly within IT or web development environments.
• Skilled in managing relationships with internal stakeholders, external partners, and customers to ensure seamless execution.
• A proactive problem solver who thrives in a fast-paced, evolving digital landscape.
• A professional who values customer satisfaction and operational excellence at every digital touchpoint.
• Bachelor’s degree in business, Information Technology, or a related field.
• Bachelor’s degree with 7–10 years of progressive experience in technical, data, or IT roles.
• Demonstrated success in planning and executing large-scale, complex digital platform deployments, with a preference for global implementation experience.
• Strong project management skills, particularly within IT environments and web development projects.
• Strong understanding of relational and non-relational databases (e.g., SQL Server, Product Information Management software).
• Advanced PC skills in Microsoft Access and Excel; strong aptitude for system implementation, design, and analytical problem-solving.
• Proven ability to lead cross-functional and global teams with excellent written and verbal communication skills.
• Experience working with global teams and applying connectivity to customer business systems and portals.
• Ability to balance strong planning and systems expertise with exceptional customer service and interpersonal skills.

Responsibilities

• Define and lead the global parts eCommerce platform strategy and roadmap, acting as liaison to IT for implementation plans.
• Design a unified global eCommerce platform that supports consistent branding, user experience, and functionality across regions.
• Lead analysis of strategic objectives from ideation and solutioning to planning and implementation scheduling.
• Drive increased digital sales and customer engagement through streamlined purchasing processes, personalized experiences, and self-service capabilities.
• Oversee the full platform lifecycle - from ideation and planning to execution and optimization—ensuring dealer and customer onboarding to generate revenue globally.
• Maintain a robust, continuously evolving eCommerce platform that delivers sustained business value and superior user experiences to support customer retention.
• Design, measure, and deliver digital parts commerce Key Performance Indicators (KPIs) to optimize digital channel performance and achieve operational revenue and profit goals.

Benefits

• Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development.
• A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees