E-Commerce & Brand Experience Associate (Full-Time) - Corporate

Jaxen Grey•Minneapolis, MN

4d•$45,000 - $52,000•Hybrid

About The Position

At Jaxen Grey, the E-Commerce & Brand Experience Associate plays a key role in supporting both our digital presence and in-store experience. This position blends creative execution, e-commerce operations, and customer support to ensure a seamless and elevated brand experience across all customer touchpoints. This is a full-time, salaried, exempt role supporting website merchandising, customer communication, and social content while maintaining a connection to the in-store experience through regular floor presence, reporting to the Director of Brand Experience.

Requirements

Passion for men’s fashion, retail, and brand experience
Strong attention to detail with a creative eye for design, aesthetics, and brand presentation
Experience working with e-commerce platforms (Shopify preferred)
Strong communication skills with a customer-first mindset
Ability to manage multiple priorities across digital and in-store responsibilities
Comfort working in a fast-paced, evolving environment
Self-motivated with a proactive approach to problem-solving
Ability to adapt to changing priorities and business needs
Creative mindset with the ability to contribute ideas that enhance brand storytelling and customer experience

Responsibilities

Maintain and update jaxengrey.com, including product uploads, merchandising, and homepage updates with strong attention to visual presentation, brand consistency, and basic SEO best practices
Support site experience optimization to improve conversion, usability, and overall customer experience
Assist in executing digital merchandising and product presentation
Manage customer inquiries across email, phone, and social channels, ensuring a high-touch, brand-aligned experience while identifying opportunities to improve the overall customer experience
Resolve order issues, returns, and customer support needs in a timely and professional manner
Assist in planning, creating, and executing social media content aligned with Jaxen Grey’s brand standards
Capture and create content for digital and social channels that reflects the Jaxen Grey brand and aesthetic
Engage with customers and build community across social platforms
Support the in-store experience through regular sales floor shifts, providing exceptional customer service and capturing insights to inform digital and brand experience improvements
Act as a brand ambassador by representing Jaxen Grey’s style, voice, and customer experience standards