E-Commerce Associate

Turner's OutdoorsmanRialto, CA
1d

About The Position

Turner's Outdoorsman is seeking E-Commerce Associate to join the team. The E-Commerce Associate supports the daily operations of the company website by assisting with product listings, order processing, and customer inquiries. This role focuses on execution and accuracy, helping ensure a smooth online shopping experience while supporting compliance with all applicable regulations related to firearm and restricted product sales.

Requirements

  • 0–2 years of experience in retail, e-commerce, or customer service
  • Ability to obtain a Certificate of Eligibility
  • Strong attention to detail and ability to follow established processes
  • Good written and verbal communication skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Must be able to use both hands when handling a firearm
  • Must be able to use a computer proficiently and grasp instruction to new software programs
  • Must be able to stand, sit, bend and lift throughout the course of a scheduled shift

Nice To Haves

  • Familiarity with e-commerce platforms or order systems is a plus
  • Working knowledge of Adobe Photoshop is a plus
  • Flexibility to adapt to changing business needs, including occasional weekend work

Responsibilities

  • Assist in adding, updating, and maintaining product listings on the website
  • Ensure product information is accurate, including pricing, descriptions, specifications, and images
  • Processing of online orders, including ship-to-store and special orders
  • Coordinate with retail store locations to help fulfill customer orders
  • Review orders for accuracy and flag any issues for resolution
  • Assist in resolving order issues such as substitutions, delays, or cancellations
  • Respond to basic customer inquiries regarding orders, products, and availability
  • Support the setup of promotions, flyers, and landing pages as directed
  • Perform routine website checks to identify errors in pricing, inventory, or product display
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