E-Commerce Associate Fresno CA

Salvation Army USA•Fresno, CA

28d•$17

About The Position

The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.

Requirements

High School Diploma or equivalent.
Excellent verbal and written communication skills of the English language.
Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
Ability to work collaboratively in a team environment.
Ability to work independently with minimal supervision.
Ability to work under pressure and multitask.
Ability to type at least 40 words per minute.
Experience in identifying high-quality and designer brand merchandise.
Must have 2-4 years of customer service and/or retail experience.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
Ability to lift or move up to 50 lbs.
Ability to perform various repetitive motion tasks.
Specific vision abilities required for this job include close vison requirements due to extensive computer work.

Nice To Haves

Knowledge of online selling platforms and proficiency in Photoshop is preferred.

Responsibilities

Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.
Administer inventory procedures to track active listings and securely store pending items in designated areas.
Create and update product listings, ensuring accurate product descriptions, images, and specifications.
Select high-value merchandise located at the ARC Center for sale on the online platform.
Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
Photograph and present merchandise in a visually appealing and informative manner.
Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
Ensure precision in both written and verbal tasks.
Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
Demonstrate efficiency, accuracy, and high productivity through effective workload management.
Display an eagerness to acquire new skills and grow within the organization.
Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.