E Commerce Associate II

GOODWILL OF SILICON VALLEYSan Jose, CA
$19 - $19Onsite

About The Position

The E-Commerce Associate - 2 position is a mid level role performing a variety of duties to achieve our common goal of selling donated items online for our retail store teams. This position is a prerequisite for promotion to E-Commerce Associate - 3.

Requirements

  • Knowledge of general arithmetic (adding/subtracting) required.
  • Experience in material handling
  • Strong organizational skills, ability to work well with others in a close office environment.
  • Ability to coordinate hand-eye-foot movement to safely maneuver/handle equipment and lift/stack donations.
  • Ability to understand English, accept directions and follow procedures.
  • Ability to perform routine work, adapting to change as it relates to workflow.
  • Ability to maintain self-control and work in cooperation with co-workers.
  • Ability to examine items and visually differentiate between them based on quality standards.
  • Ability to meet and maintain established standards
  • An amiable and welcoming attitude, with the ability to make people feel at ease
  • An outgoing and enthusiastic attitude towards the organization and our programs
  • The ability to work independently and in groups, while maximizing time and resources
  • The ability to “catch on” or understand instructions and their underlying principles.
  • The ability to reason and make judgments.
  • Strong writing skills that include: the ability to understand meaning of words and ideas associated with them and to use them effectively; to comprehend English language; construct whole sentences and paragraphs that present information clearly, proofread and correct spelling and grammatical errors
  • The ability to enter data efficiently and accurately and proper handling of confidential information
  • Being willing to accept responsibility for the direction, control or planning of an activity
  • Being able to deal with people beyond giving and receiving instructions
  • Being able to keep calm and collected in unusual or dangerous situations and to work under adverse conditions if necessary
  • Being respectful of and conform with set limits, tolerances and standards
  • Ability to stand, bend, kneel, reach forward and overhead.
  • Standing, sitting, carrying, pushing and pulling will also be involved.
  • The work pace is steady requiring lifting and/or carrying of up to 30 lbs consistently.
  • On a regular basis heavier items of up to 75 lbs will be lifted.
  • Heavy items will be moved either with assistance from another person or by using appropriate material handling equipment.
  • Normal or corrected talking, hearing, and seeing abilities are sufficient to perform the required tasks.
  • Mobility required to move within the department.
  • Must be able to lift up to 30lbs throughout the workday.

Nice To Haves

  • Spanish is a plus.
  • Ability to type in English fast enough to meet production goals.

Responsibilities

  • Perform all functions and duties of the E-Commerce Associate 1 as needed.
  • Train new employees with E-Commerce Associate - 1 skills as directed.
  • Take photos of products for sale online within one major category segment; i.e jewelry, goods, etc
  • Expedite Book/Media inventory to the scanners
  • Operate equipment including pallet jack and box dumper, aka“Tiny the tipper”
  • Receive e-carts from retail stores and process according to SOP’s
  • Sort Jewelry from retail stores according to SOP
  • Stock and Pull items listed online in our Warehouse according to SOP
  • Ship and Package orders as assigned
  • Ticket Books/Media According to SOP
  • Perform all functions and duties of the E-Commerce Associate 1 as needed.
  • Advanced data entry
  • Customer service
  • Perform all functions and duties of the E-Commerce Associate 1 as needed.
  • Packing of E-Goods items including large, breakable and/or complex items
  • Maintain a neat, clean, and organized work area at all times.
  • Meet productivity goals for the assigned role on a consistent basis.
  • Adhere to all agency policies and procedures.
  • Other duties as assigned by a lead or manager.
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