E-Commerce Associate I

Goodwill Industries of the Inland Northwest•Spokane, WA

13h•Onsite

About The Position

Responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer & the ShopGoodwill/E-Books online web site, answering customer questions, providing customer service, and tracking online merchandise. Responsible for record-keeping and maintaining applicable paperwork. Maintain a clean, organized and safe work area. There may be part-time positions with limited benefits. Applicant must pass background check.

Requirements

High school diploma or general education degree (GED).
One to three months related experience and/or training or equivalent combination of education and experience.
Demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
Working knowledge of Amazon, EBay, and other Auction Web-sites.
Computer experience.
Photography experience.
Maintain up to date knowledge of antiques and salable merchandise.
Pass background check.

Nice To Haves

Working knowledge of precious metals, gem stones, and synthetics.
Must recognize brand stamps (i.e. high end, vintage and trendy).
Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.

Responsibilities

Acquire items, write descriptions, take photos, and upload pictures to computer and online web sites.
Answer customer questions and provide customer service.
Track online merchandise and maintain applicable paperwork.
Maintain a clean, organized, and safe work area.
Accept donated books from various areas for scanning and listing online.
Maintain knowledge of software used for E-Books processing.
Have working knowledge of Amazon, EBay, and other Auction Web-sites.
Shelve books, audio media, and DVD's on the proper shelves.
Follow-up on customer complaints as instructed by management.
Track packages through shipping systems by individual tracking numbers.
Provide cordial customer service to both internal and external customers.
Communicate known customer issues with Management in a timely manner.
Work with precious metals, gemstones, and synthetics.
Recognize brand stamps (i.e. high end, vintage and trendy).
Learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.
Use Picasa to upload images and other sites to gather information on items.
Produce accurate and succinct descriptions of items for auction sites.
Upload pictures and descriptions to ShopGoodwill and other auction sites.
Return store merchandise not accepted for sale.
Shelve listed items and pull sold items.
Work collaboratively with Workforce and Family Services to provide participant services.
Properly wear and maintain all required Personal Protective Equipment (PPE).
Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).