E-Commerce Associate I - Post Falls, ID - Full-time/Hourly

Goodwill Industries of the Inland Northwest • Post Falls, ID

12d • Onsite

About The Position

This position is responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer and the ShopGoodwill/E-Books online web site, answering customer questions, providing customer service, and tracking online merchandise. The role also involves record-keeping and maintaining applicable paperwork, as well as maintaining a clean, organized, and safe work area. The applicant must pass a background check.

Requirements

• High school diploma or general education degree (GED).
• One to three months related experience and/or training or equivalent combination of education and experience.
• Willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
• Working knowledge of Amazon, EBay, and other Auction Web-sites.
• Computer experience.
• Photography experience.
• Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.
• Must pass background check.

Nice To Haves

• Working knowledge of precious metals, gem stones, and synthetics.
• Must recognize brand stamps (i.e. high end, vintage and trendy).

Responsibilities

• Acquire items for online sale.
• Write descriptions for online merchandise.
• Take photos of items for online listings.
• Upload pictures and descriptions to online platforms such as ShopGoodwill and E-Books.
• Answer customer questions and address customer complaints.
• Provide customer service to internal and external customers.
• Track online merchandise and packages.
• Maintain a clean, organized, and safe work area.
• Adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and standards.
• Scan donated books for online listing.
• Maintain knowledge of software used for E-Books processing.
• Have working knowledge of Amazon, EBay, and other Auction Web-sites.
• Shelve books, audio media, and DVDs.
• Track packages through shipping systems.
• Communicate customer issues with Management.
• Identify precious metals, gemstones, and synthetics.
• Recognize brand stamps on jewelry.
• Learn to use jewelry testing equipment.
• Use Picasa to upload images and gather information on items.
• Maintain up-to-date knowledge of antiques and salable merchandise.
• Produce accurate and succinct descriptions of items for auction sites.
• Return store merchandise not accepted for sale.
• Shelve listed items and pull sold items.
• Work collaboratively with Workforce and Family Services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality.
• Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).

Benefits

• Employment Benefits: https://discovergoodwill.org/benefits/

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED