E-Comm Specialist

Goodwill Industries of Northeast Texas Inc•Sherman, TX

3h•Onsite

About The Position

Goodwill North Texas is seeking a motivated, detail-oriented Ecommerce Specialist to join our growing ecommerce team. In this role, you will help maximize the value of donated merchandise by evaluating, researching, photographing, listing, selling, and shipping items through ShopGoodwill.com. This position plays a vital role in supporting Goodwill’s mission while delivering an exceptional customer experience. The Ecommerce Specialist receives and organizes donated merchandise from retail locations, identifies jewelry, collectibles, and specialty items, and researches market values using online resources. You will create compelling online listings by writing accurate descriptions, taking professional photographs, and setting competitive prices. Success in this role requires strong attention to detail, sound judgment, and the ability to meet daily and weekly productivity goals. Additional responsibilities include maintaining accurate inventory records, monitoring online listings, pulling sold merchandise, packaging orders safely and professionally, and ensuring shipments are processed on time through FedEx, UPS, USPS, and other approved carriers. You will also respond to customer inquiries, resolve order issues, and support a positive customer experience through timely and professional communication. The ideal candidate is organized, dependable, and comfortable working in a fast-paced environment. Strong computer skills, basic internet research abilities, and a commitment to accuracy are essential. Previous ecommerce, retail, shipping, inventory, jewelry evaluation, or customer service experience is preferred but not required. At Goodwill North Texas, all employees are expected to demonstrate our core values of Service, Stewardship, Inclusion, Integrity, Empowerment, Continuous Improvement, Accountability, Professional Conduct, and Respect. Team members are expected to maintain a professional appearance, follow all company policies and safety procedures, protect organizational assets, and contribute to a positive, collaborative work environment. Key Competencies: Ecommerce execution and online merchandising Merchandise evaluation and pricing Inventory management and organization Customer service and communication Attention to detail and accuracy Productivity and results orientation Teamwork, integrity, and safety awareness

Requirements

Strong computer skills
Basic internet research abilities
Commitment to accuracy

Nice To Haves

Ecommerce experience
Retail experience
Shipping experience
Inventory experience
Jewelry evaluation experience
Customer service experience

Responsibilities

Evaluate, research, photograph, list, sell, and ship items through ShopGoodwill.com.
Receive and organize donated merchandise from retail locations.
Identify jewelry, collectibles, and specialty items.
Research market values using online resources.
Create compelling online listings by writing accurate descriptions, taking professional photographs, and setting competitive prices.
Maintain accurate inventory records.
Monitor online listings.
Pull sold merchandise.
Package orders safely and professionally.
Ensure shipments are processed on time through FedEx, UPS, USPS, and other approved carriers.
Respond to customer inquiries.
Resolve order issues.
Support a positive customer experience through timely and professional communication.
Demonstrate core values of Service, Stewardship, Inclusion, Integrity, Empowerment, Continuous Improvement, Accountability, Professional Conduct, and Respect.
Maintain a professional appearance.
Follow all company policies and safety procedures.
Protect organizational assets.
Contribute to a positive, collaborative work environment.