E-Boutique Client Advisor

Richemont•Grand Prairie, LA

About The Position

Richemont, a global leader in the luxury sector, comprises various Houses specializing in jewelry, watches, and high-end accessories. Each Maison upholds a tradition of style, quality, and craftsmanship, which Richemont is dedicated to preserving. The company also focuses on innovation and new product design, aligning with the values of its Houses through continuous creativity. This role involves achieving sales targets, managing client relationships, and providing an exceptional omni-channel customer experience within the luxury retail environment.

Requirements

2 to 5 years of previous experience in luxury retail, service, or hospitality environment
General knowledge of timepiece industry is required
Excellent analytical, organizational, and interpersonal communication skills are required
Ability to project an approachable and professional image in personal appearance, manner, and demeanor
Skilled in resolving disputes or managing disagreements
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
Excellent computer skills and use of technology

Nice To Haves

College degree is preferred
SAP knowledge preferred
Additional language skills are a plus

Responsibilities

Consistently achieve or exceed the monthly sales target, as defined by Management
Maintain order book and sales pipeline and provide appropriate updates to clients on order status, lead times, product updates, etc. partnering with Manager and local Maison departments as needed
Know IWC’s history, products and partnerships to provide exceptional sales experience
Develop extensive knowledge of industry news and competitive brands
Cultivate new and nurture existing client relationships through both organic and strategic clienteling campaigns
Partner with local management and corporate team on CRM initiatives including follow up, product launches, events, seasonal outreaches, etc.
Accurately capture client data for all prospects and current clients using CRM tools to build client knowledge
Partner with Manager to strategize a daily/weekly/monthly client outreach plan
Reach KPI goals for CRM including robust data capture, targeted outreach, campaign completion and retention
Resolve client challenges with the highest professionalism by investigating problems, developing solutions and making appropriate recommendations to Maison partners in a timely manner
Communicate effectively across multiple channels with both local and global partners
Embrace digital tools that enhance the luxury selling experience e.g. virtual selling and chat
Gather feedback and provide innovative insight to management as needed in case by case scenarios.
Ensure each client receives an exceptional level of customer service
Support all after-sale clients with helpful solutions in accordance with Maison values
Partner with CS team/specialist to promptly resolve complicated/escalated aftersales cases
Embody the ICARE IWC Corporate Values: Imaginative, Confident, Active, Responsible, Engineered.