E-Billing Specialist

Freeman, Mathis & Gary Law•Atlanta, GA

About The Position

Freeman Mathis and Gary, LLP is a rapidly growing, national specialty litigation firm seeking an experienced E-Billing Specialist to join our Atlanta office. The E-Billing Specialist will be executing electronic submissions of client invoices via various e-billing systems. The E-Billing Specialist will need to identify, trouble shoot and resolve issues by coordinating with Attorneys, Billing Specialists, Clients and Legal Administrative Staff. Characteristics that have proven successful in the role include the ability to follow up, multi-task quickly, research and resolve complex billing transactions and above all else, maintain a positive attitude. Solid communication skills are important as E-Billers are required to communicate frequently with attorneys, either in writing or in-person. The following set of success factors describe the characteristics of those who are successful in our Firm: Helpful, Congenial, Personable, Positive Unpretentious, Approachable, Respectful, Team Oriented Accountable, Takes Ownership, Corrects Mistakes Organized, Timely, Confidential, Responsive (within 24 hours)

Requirements

Candidate must be highly organized and must be able to communicate and meet with attorneys to clarify billing specifics.
This position requires great communication skills, both verbally and written, to attorneys and will include both follow through and follow up skills.
Must be proactive, self-starter, quick learner and detail oriented with the ability to work independently.
Must have a professional demeanor with the ability to work in a team setting.
Must have basic Excel skills, working in spreadsheets, copy and paste and data entry.
Solid analytical and problem-solving skills.
Candidate must have a minimum of 2-3 years of E-Billing experience navigating systems such as Legal Exchange; Legal X; T360; Litigation Advisor [LSS]; Serengeti or similar systems.
3rd party E-billing platform experience preferable.
Bachelor's degree or equivalent preferred and at least 2 years of experience with billing, preferably in a law firm, legal environment or insurance industry.

Responsibilities

Execute electronic submission of client invoices via various e-billing systems.
Identify, troubleshoot and resolve issues that arise during the invoice submission process.
Coordinate with Attorneys, and Billing Specialists, Clients and Legal Administrative Staff for resolution and maintenance tasks associated with client e-billing requirements.
Escalate issues as needed to Supervisor.
Track statuses of submitted invoices to ensure payment from client.
Maintain internal database of e-billed clients and their compliance requirements.
Document and update reference materials for all aspects of the e-billing process as necessary.
Assist with Partner and Client inquiries in a timely manner.
Provide updates to attorneys, clients and administrative staff.
Work with management, and outside counsel to support and expand the Firm's e-billing program.
Review processed legal, and related legal service provider bills from various internal and external sources for accuracy.
Help manage and curate data in the departments matter management/e-billing system.
Perform research, ad hoc reporting and other analysis projects.
Performs other duties as assigned.