E Banking Specialist I

Rockland Trust•Plymouth, MA

8d•$25 - $27

About The Position

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact. With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy—Where Each Relationship Matters®—guides how we work with our customers, colleagues, and communities every day. At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers. We are looking to hire an E Banking Specialist I to support the daily operations and ongoing success of Rockland Trust's electronic banking services. This position focuses on ensuring the integrity, accuracy, and efficiency of electronic banking processes and systems. Responsibilities include assisting with all phases of Electronic Banking operations, including but not limited to Automated Clearing House (ACH) processing, Online Banking, Bill Pay, and Positive Pay services. The successful candidate will work closely with both internal departments and external customers, requiring strong verbal and written communication skills, exceptional attention to detail, and a commitment to delivering outstanding customer service. This role plays a key part in maintaining operational excellence and supporting the bank's electronic banking initiatives.

Requirements

Strong analytical skills to evaluate the interconnectivity and accuracy of data.
Working knowledge Microsoft Word, Excel, PowerPoint and Outlook. SharePoint.
The incumbent must be dependable, highly organized, possess effective communication skills and the ability to work independently.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to establish and maintain effective working relationships
Updates job knowledge by participating in educational opportunities
May be required to lift and/or move up to 20 pounds
Ability to solve practical problems without assistance

Nice To Haves

Banking knowledge is a preferred.

Responsibilities

ACH processing
Online banking and bill pay set up and maintenance
Set up of new products including ACH origination, Positive Pay and Tax payments
Cash Management Queue
Keep up to date on changes to ACH rules and regulations
OLB Messages
Contact Notes
Name and address changes
Title changes
Support Branch, CIC, other business units and customers with inquiries related to eBanking
Understand and comply with all compliance related regulations related to Deposit Operations
Miscellaneous testing and projects
Other tasks as requested