E-911 Deputy Director-911 Division

County of Chester, South Carolina•Chester, SC

18h

About The Position

POSITION SUMMARY: Supervises and coordinates activities of E-911 employees engaged in receiving emergency or non-emergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callers. The purpose of this position is to develop, implement and manage training programs for E-911 Telecommunication Specialists, Public Safety Communications departmental staff, and responding emergency personnel; to assist in developing and implementing a quality assurance program, and to perform a variety of related professional and administrative work as assigned. The position works within a general outline of work to be performed and develops work methods and sequences under general supervision. The position supervises dispatchers, a CAD Manager, a telecommunications trainer, an NCIC TAC and warrants administrator, along with analysts assigned to the Agency’s Real Time Intelligence and Information Center (RTIIC).

Requirements

Must possess all qualifications required of a full-time E911 dispatcher:
S.C. Criminal Justice Academy BTOT Certification/APCO PST Certification
CPR Certification
NCIC Certification
FEMA NIMS ICS 100 Certification
FEMA NIMS ICS 200 Certification
FEMA NIMS ICS 700 Certification OR the ability to obtain these qualifications within a designated time frame.
SLED Warrant Entry training course certification OR the ability to obtain within a designated time frame.
Intermediate (or higher) proficiency in Microsoft Office applications (Word, Excel), email, online meetings.
Also comfortable with various technology solutions and tools, and a quick learner in this regard.
Advanced literacy and professional writing skills.
Demonstrated ability in public speaking for courtroom testimony and instructional training.
Must have valid South Carolina Driver’s License
Exceptional interpersonal and relationship-management skills.
Must have excellent organizational skills and administrative capabilities.

Nice To Haves

Proven ability as a manager in a dynamic environment, maintaining operational composure and leadership during high-stress or rapidly changing emergency situations.
Comprehensive understanding of law enforcement, EMS, and fire department operating procedures and command structures.
Knowledge of the SC Freedom of Information Act (FOIA).
Understands various radio systems, recorders, and ESInet report systems.
Knowledge of Next Generation 9-1-1 technologies and their associated impact on staffing and operations.
Knowledge of practical use and administration of Geographic Information Systems (GIS).
Knowledge of National Crime Information Center (NCIC) regulations and operating guidelines.
Understanding of county, state and federal regulations regarding 9-1-1.
A proven track record of displaying skills to develop and implement policies and procedures for the division.
Possesses skills to communicate clearly with staff to exchange ideas, information, and opinions or develop decisions, conclusions, or solutions.
Shows competence with existing CAD system within 6 months of hiring.

Responsibilities

Directly supervises all personnel and departments of the E-911 Division of the Chester County Sheriff’s Office.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include leadership, management, technical training, strategic planning, workload distribution, and conflict resolution.
Serves as the liaison for FOIA requests involving the 911 division and provides testimony in judicial proceedings as required.
Reviews policies and procedures to identify structure for all entities utilizing 911 dispatch services to ensure departmental proficiency and compliance.
Assigns duties and examines work performance to ensure adherence to established protocols.
Coordinates emergency calls and relays information and assistance requests involving other law enforcement and firefighting agencies, EMS, EMA and Rescue Squads in the county.
Enters, updates, and retrieves information from NCIC relating to wanted persons, stolen property, stolen vehicles, and other records.
Tests, inspects, and operates radio, telephone, computer, and other equipment as needed.
Prepares, reviews, and maintains reports, statistics, and records.
Performs the work of subordinate dispatch personnel as needed.
Meets with committees composed of representatives from fire and police departments, public, and other interested groups to develop, review and update policies and procedures for the dispatch center.
Familiar with equipment basic operation, troubleshooting, and updates.
Prepares and trains new employees.
Other duties as assigned
Remains on call 24 hours per day, seven days per week, for emergency response.
Attend training, conferences, workshops, and meetings, to maintain and enhance job knowledge and skills; remain abreast of changing and emerging technologies, trends and legislation that may affect assigned operations.