Key Responsibilities: • Enterprise-Level monitoring including advanced troubleshooting with Microsoft System Center Operations Manager and Dynatrace for Enterprise-Level monitoring • Maintaining the ServiceNow Configuration Management Data Base • Maintaining the ServiceNow Discovery Configuration • Provide configuration support to Hardware and Software Asset Management • Provide support to requirement gathering sessions and user story development • Provide support to developers to ensure the quality and design of functional capabilities are realized. Requirements: • Minimum of 5 years relevant IT experience • Minimum of 2 years of configuration and Enterprise-Level monitoring, including advanced troubleshooting of complex environmental\application issues • Minimum of 1 year experience with general business requirements and configuring out of box Digital workflow components; "Hands on keyboard" experience configuring, not just administering a system. • Experience with Microsoft System Center Operations Manager and Dynatrace for Enterprise-Level monitoring • Proficiency with scripting in PowerShell, JavaScript & Python • Effective troubleshooting skills across datacenter infrastructure components – Network, F5, Operating Systems, SAN, Virtualization • Excellent communication skills to provide timely updates on any and all issues, projects, and troubleshooting Preferred Qualifications: • Dynatrace Certification • Minimum of 2 years of configuration and Enterprise-Level monitoring • ServiceNow Admin Certification
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Career Level
Mid Level
Education Level
No Education Listed