Dynamics 365 Functional Analyst

NEOSTEK Inc.•Vienna, VA

1d•$95,000 - $110,000•Onsite

About The Position

NEOSTEK, Inc. is seeking a skilled Functional Analyst to configure, test, and support Dynamics 365 Customer Engagement solutions on a federal contract. The analyst translates approved requirements and user stories into working CRM configuration – entities/tables, forms, workflows, business rules, security roles, and dashboards – and validates that work against acceptance criteria. Experience with Microsoft Power Platform, CRM optimization, and enterprise application solutions is highly desirable. Experience with Microsoft Dynamics 365 is preferred; however, candidates with relevant experience supporting other enterprise CRM, business application, or comparable technology platforms are encouraged to apply.

Requirements

Demonstrated experience performing functional analysis and functional testing of enterprise CRM or business application solutions, including validating functionality against written requirements and acceptance criteria.
Hands-on experience configuring and supporting Microsoft Dynamics 365 CRM / Customer Engagement or a comparable enterprise CRM platform. Experience should include working with application configuration such as entities/tables, forms, views, business rules, workflows, security roles, dashboards, or comparable functionality.
Experience analyzing approved functional requirements and user stories and translating them into functional solutions, configurations, enhancement recommendations, and test scenarios.
Experience supporting application enhancements, testing, validation, troubleshooting, and/or production support activities.
Experience developing functional documentation, configuration documentation, test cases, validation materials, and/or end-user guidance.
Working knowledge of Microsoft Power Platform technologies, particularly Power Apps and Power Automate as used with Dynamics 365 or comparable business applications.
Strong analytical, problem-solving, and critical-thinking skills.
Strong written and verbal communication skills, with the ability to work independently and effectively with developers, architects, testers, business stakeholders, and other technical and functional team members.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to sensitive information.
Due to the nature of this government contract, U.S. Citizenship is required.
Demonstrated experience performing functional analysis and functional testing of enterprise CRM or business application solutions, including validating functionality against written requirements and acceptance criteria.
Experience supporting application enhancements, testing, validation, troubleshooting, and/or production support activities.
Strong communication, analytical, and collaboration skills.

Nice To Haves

Hands-on experience supporting Microsoft Dynamics 365 Customer Engagement/CRM.
Experience with Microsoft Dynamics 365 Customer Service, Sales, or related CE modules.
Experience with other enterprise CRM platforms, such as Salesforce, ServiceNow, or earlier versions of Microsoft Dynamics CRM.
Experience with Microsoft SharePoint or other Microsoft collaboration/content-management platforms.
Experience supporting federal CRM modernization programs, multi-year federal contracts, or regulated-industry CRM implementations.
Experience with enterprise integrations, data migration into Dataverse/Dynamics 365, or data governance initiatives.
Microsoft Dynamics 365 or Power Platform certifications.
Experience configuring or administering enterprise CRM or business applications in a production or implementation environment.

Responsibilities

Analyze approved user stories and functional requirements for clarity, completeness, and fit with Microsoft Dynamics 365 capabilities, limitations, and technical solutions.
Configure and support Microsoft Dynamics 365 CRM / Customer Engagement solutions, including entities and tables, forms, views, business rules, workflows, Power Automate flows, security roles, business units, dashboards, and related functionality.
Translate approved business needs and requirements into CRM configurations, solution recommendations, and enhancement designs, working directly with the application and configuration rather than relying exclusively on developers for implementation.
Validate completed user stories and system functionality against defined acceptance criteria through functional and system testing; identify, document, and retest defects.
Evaluate existing CRM processes and recommend configuration or process changes that improve business operations, user experience, and system efficiency.
Develop functional documentation, configuration notes, test scenarios, and end-user guidance materials.
Collaborate with developers, architects, testers, business stakeholders, and other cross-functional teams to support implementations, integrations, troubleshooting, and production support.
Provide functional expertise on Dynamics 365 CRM capabilities, constraints, and best practices, including configuration-first approaches and considerations for when custom development may be appropriate.
Support related enterprise applications and technologies, including SharePoint, as needed.
Other duties as assigned.