Dynamics 365 Customer Engagement

Accenture•Seattle, WA

4d•$60 - $70•Onsite

About The Position

Accenture Flex offers flexible, local, fixed-duration project-based work powered by Accenture. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. You will work with a highly skilled, diverse network of people across Accenture businesses using the latest emerging technologies. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. We are seeking an experienced Dynamics 365 Customer Engagement D365 CE Customer Engineer with a strong background in performance engineering troubleshooting and scalability testing. In this role, you will partner with enterprise customers to assess solution health, analyze performance bottlenecks, conduct benchmark and load testing, and develop actionable remediation plans. The successful candidate will combine expertise in D365 CE, Dataverse, and Power Platform with strong analytical and communication skills to help customers optimize performance and confidently scale their business-critical applications.

Requirements

Minimum 5 years of experience designing and delivering performance and scalability assessments for Dynamics 365 CE and Dataverse including workload modeling, automated test development, load execution, telemetry correlation, root cause analysis, and presentation of prioritized remediation recommendations.
Up to date product knowledge in Dynamics 365 Customer Engagement Modules: Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service.
Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform: Dataverse, Power Apps, Power Automate, Power Platform admin center.
Brings a track record of reviewing solution designs and calling out practical improvements to scalability, performance, and maintainability.
Skilled at environment health assessments and making recommendations to improve stability.
Strong troubleshooting skills to diagnose and resolve performance issues in Dynamics 365 CE environments, improving system responsiveness and reliability.
Hands-on development and data integration across Dynamics 365 CE including client-side scripting (TypeScript, JavaScript), server-side logic (Dataverse plugins in C#), and data integration tools.
Comfortable managing solution lifecycle across environments including solution packaging, pipeline-based deployments, version control, and safe promotion from development to production.
Minimum High School/ GED Diploma.

Nice To Haves

Effective communication skills to identify, engage, and interact with key stakeholders.
Proficiency in delivering technical training.
Consulting and customer-facing role experience.
Excellent problem-solving and troubleshooting skills.
Ability to work collaboratively in a team environment.
Deep technical acumen combined with a curiosity to continue learning.
Excitement for modern engineering tools and practices.

Responsibilities

Serve as a trusted advisor on Dynamics 365 CE, Dataverse, and Power Platform performance engineering best practices.
Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers.
Analyze platform telemetry, diagnostic logs, and performance data to identify bottlenecks, root causes, and optimization opportunities.
Design and execute scalability, load, and benchmark testing to validate system performance against expected business workloads.
Troubleshoot performance issues related to customizations, plugins, workflows, Power Automate flows, integrations, security models, and large data volumes.
Identify risks to delivery success and proactively implement mitigation strategies.
Create prioritized remediation and optimization plans based on technical findings and customer business objectives.