DWM Watershed Manager II (OLIO - Collection)

City of Atlanta•Atlanta, GA

22h

About The Position

Provides senior-level leadership for the City’s wastewater collection system. This role is responsible for directing complex operations, developing policies and procedures, ensuring regulatory compliance, and maintaining system reliability. The position serves as a critical link between executive leadership and frontline operations, reporting directly to the Watershed Director II, Collection, and ensuring effective delivery of essential public services.

Requirements

Strong knowledge of wastewater collection system operations, maintenance, and rehabilitation practices.
Expertise in regulatory compliance requirements related to wastewater collection and environmental protection.
Demonstrated ability to manage budgets, contracts, and large-scale operational programs.
Skilled in performance management, workforce development, and succession planning.
Proficiency in asset management platforms, GIS applications, and operational reporting tools.
Ability to effectively communicate with executive leadership, regulatory agencies, community stakeholders, and staff.
Strong problem-solving, conflict management, and decision-making skills in high-pressure environments.
Knowledge of software databases (Oracle and MS SQL)
In-depth knowledge of Microsoft Office suite, relational databases, and Emergency Response Plan (ERP)
Firm grasp of engineering and construction terminology, including environmental compliance (law and code of ordinances)
Understands the principles and practices of wastewater collection management and watershed science
Experience with watershed modeling, GIS applications, and land use planning
Experience with management and collections systems
Reads and interprets construction/engineer drawings
Interprets laws, regulations, and guidelines
Communicates effectively verbally and in writing
Communicate with customers to successfully address issues
Manages conflict and adapts to changes in work environment
Knowledge of Wastewater and stormwater construction issues, techniques, and terminology; the ability to interpret and apply laws, regulations, and guidelines; and the ability to manage multiples task in a changing environment
Ability to read, interpret and produce maps and drawings from software
Bachelor’s degree in Operation Management or related field
Five (7) years of design, construction, and/or project management experience with wastewater collection systems
Wastewater Collection or Distribution Operator License
State Issued Driver’s License

Nice To Haves

Master’s degree in civil engineering or related field (equivalent professional experience may be considered for required degree)
Ten (10) years or more of work experience in a large wastewater collection system
Ten (10) years or more of management experience in a large wastewater collection system
State Issued CDL Class A Driver’s License

Responsibilities

Tracks and reports performance to Collection Director and other OLIO Directors.
Collaborate with Collection Director and other OLIO Directors to set, achieve, and maintain service level agreements.
Identifies resource needs and obstacles to improve performance.
Tracks customer escalations and follows up with Customer Assurance and Satisfaction Team (CAST).
Directs daily operations of the Collection Division, including sewer cleaning, main/lateral repair, plant support, inflow & infiltration reduction, CIP sectional lining, and customer response functions.
Oversees and coordinates division-wide resource allocation, workforce management, and operational scheduling to ensure reliable service delivery.
Develops and implements division-wide standard operating procedures (SOPs) and ensures compliance with all local, state, and federal environmental regulations.
Serves as primary point of contact for escalated issues involving system performance, sewer spills, and emergency response; coordinates with internal and external partners as required.
Provides leadership for contract administration, vendor oversight, and capital improvement projects that support collection system performance.
Manages division budgets, ensuring fiscal responsibility and alignment with departmental priorities.
Tracks and evaluates performance outcomes through data-driven reporting and develops recommendations for system improvements to the Watershed Director II.
Represents the Collection Division in meetings, public forums, and regulatory discussions.
Coaches, mentors, and develop subordinate managers and supervisors to build a capable and accountable workforce.
Ensures effective coordination with other OLIO divisions (Distribution, Operations Support, Technical Services, Administration) for seamless operational performance.
May perform other duties as assigned.