DWM Water Service Representative II (OCCBS)

City of Atlanta • Atlanta, GA

2d • Onsite

About The Position

This role provides customer service support for water utility customers and
assists with monthly bill statement output. Manage account data and resolve
complex account issues. Coordinates with field teams to receive information that
will ensure billing accuracy.

Requirements

• Strong communication and conflict-resolution skills.
• Knowledge of utility billing systems and customer account management.
• Ability to analyze water usage and billing discrepancies.
• Proficiency with Microsoft Office and customer management software.
• Must have strong organizational skills.
• Ability to provide detailed account reviews and reports.
• High school diploma, or equivalent.
• Three (3) to five (5) years of work experience in utility billing and customer service.
• Valid State of Georgia driver’s license or Georgia State Identification.

Nice To Haves

• 3 to 5 years of water utility customer service and billing experience.

Responsibilities

• Maintain accurate account data and records in utility billing system.
• Respond to internal and external customer inquiries regarding water utility bills.
• Resolve complex accounts issues, including billing disputes and adjustment request.
• Resolve high usage indicators for customers via email or phone call.
• Capable to explain payment options, dispute procedures and meter related issues.
• Review and adjust accounts when applicable, based on utility procedures and ordinances.
• Must be able to work with billing analyst and other customer service staff regarding any customer and account related issues.
• Be able to understand billing rates and fees.
• Make logical determinations based upon data and interpretive guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees