Duty Supervisor

Monash•Clayton, NC

3d•Onsite

About The Position

Join Monash Sport as a Duty Supervisor and play a key role in delivering exceptional sport and aquatic experiences for our diverse community. In this hands-on position, you will oversee the day-to-day operations of our facilities, support the delivery of high-quality programs and services, and help ensure a safe, welcoming and professionally managed environment for students, staff, members and visitors. This position will be responsible for supervising daily facility operations across aquatic, indoor and outdoor sport venues, ensuring services are delivered to established standards and operational requirements. Working closely with casual staff, the Duty Supervisor will provide leadership, guidance and feedback while fostering a culture of accountability, teamwork and customer service excellence. The role will oversee facility safety through regular inspections, risk assessments and compliance activities, coordinate maintenance requirements, support the delivery of major events, and maintain pool and plant operations in accordance with industry guidelines. The position will also undertake a range of administrative duties including financial reconciliations, reporting, customer service support, incident management and promotional activities, while contributing to continuous improvement initiatives, policy development and positive stakeholder engagement.

Requirements

Demonstrated experience supervising teams and supporting facility operations within an aquatic, sport or recreation environment.
Current Pool Lifeguard (SISSS00111) qualification.
Current First Aid (HLTAID011) qualification.
Strong organisational skills.
Strong problem-solving skills.
Strong communication skills.
Sound computer skills.
Commitment to safety and compliance.
Ability to work both independently and as part of a high-performing team.

Nice To Haves

Experience in pool and plant operations.

Responsibilities

Supervising daily facility operations across aquatic, indoor and outdoor sport venues.
Ensuring services are delivered to established standards and operational requirements.
Providing leadership, guidance and feedback to casual staff.
Fostering a culture of accountability, teamwork and customer service excellence.
Overseeing facility safety through regular inspections, risk assessments and compliance activities.
Coordinating maintenance requirements.
Supporting the delivery of major events.
Maintaining pool and plant operations in accordance with industry guidelines.
Undertaking a range of administrative duties including financial reconciliations, reporting, customer service support, incident management and promotional activities.
Contributing to continuous improvement initiatives, policy development and positive stakeholder engagement.