Duty Manager

Concord Sundial Management Inc • Whistler, BC

1d • CA$0 - CA$27 • Onsite

About The Position

As the Duty Manager, you will serve as a leader, problem-solver, and hospitality ambassador for Sundial Hotel. Working closely with the Rooms Division Manager, you will help oversee front-of-house operations while ensuring every guest receives exceptional service from arrival to departure. This role combines leadership, front desk operations, concierge services, guest relations, and operational support, making it ideal for someone who enjoys variety and thrives in a fast-paced environment.

Requirements

• Previous hotel experience (3+ years preferred).
• Exceptional communication, problem-solving, and organizational skills.
• Ability to thrive in a fast-paced environment.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Experience in Concierge, Front Desk, or leadership roles is an asset.

Responsibilities

• Deliver exceptional guest service from arrival to departure.
• Provide concierge recommendations & assist booking of dining, activities, transportation, and local attractions.
• Handle and resolve guest concerns professionally and efficiently.
• Create memorable experiences by anticipating guest needs and exceeding expectations.
• Work collaboratively with Housekeeping and Maintenance teams to ensure guest satisfaction.
• Support, coach, and help train Front Desk, Night Audit, and Valet team members.
• Lead by example and foster a positive team culture.
• Step in for the Rooms Division Manager when required.
• Assist with reservations, billing, deposits, and daily operational tasks.
• Support scheduling and inventory management.
• Ensure hotel safety standards, emergency procedures, and property presentation are maintained.

Benefits

• $27.00 per hour plus commission opportunities
• Subsidized staff housing available
• Free on-site staff parking in Whistler Village
• Bike storage in summer, ski & snowboard storage in the winter
• Extended health benefits through GreenShield
• Opportunities for career growth and development
• A supportive and team-oriented workplace in one of Canada's premier resort destinations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed