Duty Manager Station Operations

Horizon Air • Portland, OR

15h • $73,750 - $110,650 • Onsite

About The Position

The Duty Manager Station Operations is responsible for overseeing the day-to-day operations of ground service and customer service at Horizon Air. As a people leader, the Duty Manager leads and establishes priorities for the team to safely run service operations in a challenging, fast-paced environment, while maintaining strict compliance standards and customer service expectations.

Requirements

• 5 years customer service experience, preferably with proven skills in passenger service or station operations.
• 2 years of leadership experience.
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.
• Experience with scheduling shift work, budget controls, administering discipline and demonstrated motivation skills.
• Regular and predictable attendance and ability to work nights, weekends and holidays.
• Demonstrated diplomacy and teamwork skills.
• Excellent organizational and interpersonal skills.
• Excellent written and verbal communication skills.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• Familiar with TSA, FAA, and IATA regulations and requirements related to ground handling and passenger boarding.

Responsibilities

• Oversee all phases of airport daily operation with full authority to make decisions critical to running a successful operation while maintaining and demonstrating a safety culture that incorporates “Ready, Safe, GO.”
• Manage and ensure that staffing levels are adequate in all operational areas. Day-to-day oversight to ensure lunch breaks and break schedules meet operational flow.
• Make recommendations to the Manager Station Operations regarding appropriate changes to ensure quality service and operational goals are achieved while meeting established productivity goals.
• Assess airport operation situation and respond in a manner that maintains operational reliability while ensuring safety, compliance and excellent customer service.
• Provide feedback or act on employee performance with recommendations for appropriate coaching and/or development if needed.
• Collaborate with Maintenance, Flight Operations, Inflight and MCO to decide acceptable passenger, baggage and on-time performance impacts due to off schedule operations.
• Liaise with the Station Training Supervisor on training needs/opportunities with the station and implement any procedural or process changes as they relate to the arrival or departure of aircraft, passenger flow, balancing, and baggage make-up and delivery.
• Responsible for employee recognition and attaining operational performance goals such as time to carousel and customer satisfaction.
• Oversight for all investigations on your shift, as required, such as injuries, incidents, or accidents.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager