Duty Manager Ramp, YYZ

Swissport International AG•Mississauga, ON

12d•Onsite

About The Position

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe. Under the direction of the Station Manager, the Duty Manager is responsible for efficiently and profitably managing and directing ramp activities, providing a safe, high-quality product across a range of ground handling services to its customers.

Requirements

Minimum 3 years of pertinent experience in the ground handling industry, ramp service.
Relevant experience in personnel management in a unionized environment.
Excellent communication skills (interpersonal)
Excellent English communication, oral and written.
Valid Driver’s License and airside permit D/A
Strong organizational and multi-tasking skills.
Leadership ability.
Customer focus and quality awareness.
Ability to deal with conflict.
Available and flexible to work various shifts (day, evening, night, weekend, and holidays) according to operational requirements.

Responsibilities

Accountable for daily operations
Efficient Resource Planning (manpower, equipment) and managing scheduling.
Maintain and improve customer and company safety and quality standards.
Maintain good relations with customers and airport authorities.
Manage and control all staff assignments.
Hold daily briefings with all levels of management.
Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments, etc...
Administer new hires, recalls, terminations, and changes via the Dayforce system.
Maintain, monitor, and report on agreed key performance indicators (KPI's)
Coach and train all employees to improve operations effectively.
Ensure workforce adherence to company policies and procedures.
Participate in the disciplinary and grievance process with labor relations.
Ensure that incident/accident reports are completed in an adequate and timely manner.
Responsible for Quality, Health, Safety, and Environmental activities at the station, intending to reduce employee injuries, aircraft, and equipment damage
Other duties as assigned.