Duty Engineer (Overnight)

BHC•Charleston, SC

9d•Onsite

About The Position

The primary role of the Duty Engineer is to ensure proper maintenance and safety in accordance with hotel standards. This role involves maintaining accurate records, performing general maintenance, preventative maintenance, inspections, and emergency repairs. The Duty Engineer must adhere to safety, security, and emergency procedures, react appropriately during emergency situations, and promptly correct hazards. They are also responsible for guest satisfaction by resolving guest problems and complaints with a strong emphasis on customer service. The position requires troubleshooting and repairing electrical and plumbing systems, basic carpentry, and strong mechanical skills for hotel equipment operation and repair. A strong drive to overcome roadblocks and complete tasks is essential. The Duty Engineer must also keep the Chief Engineer or Assistant Director of Engineering informed of any significant issues.

Requirements

Intermediate experience troubleshooting and repairing electrical systems and plumbing systems, including drain line clearing.
Basic carpentry skills.
Strong mechanical skills for operation and repair of hotel equipment.
Knowledge and ability to perform a variety of general maintenance repairs.
Strong drive to overcome roadblocks and complete all assigned and necessary tasks.
Ability to operate hand and power tools (drills, saws, drain cleaners, pressure washing equipment and a wide variety of meters and testers).
Ability to read manufacturer instructions, blueprints, diagnostic trees and discern various colors of electrical wiring.
Ability to make effective judgments on the various aspects of general repairs and maintenance.
Ability to effectively solve guest and operational problems.
Ability to operate work order program to include detailed notes and status of tickets.
Ability to operate software programs that control HVAC and monitor central plant.
Ability to communicate effectively with other departments such as housekeeping and stewarding to work towards a common goal.
Be teachable.
High school diploma or equivalent.
Minimum 2 years maintenance experience.
Must be able to lift equipment, supplies, etc. of at least 75 pounds.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
Clear vision is important for reading labels, instructions, blueprints, reports, analyzing data, and guest interactions.
Good hearing is necessary for effective communication with team via radios, with colleagues, guests, and stakeholders.
Frequently required to sit, climb or balance, stoop, kneel, crouch and crawl.
Regularly required to climb ladders, stand, walk, talk and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms.

Nice To Haves

Be flexible in scheduling.
Have drive to better oneself.

Responsibilities

Maintain accurate records on scheduled and unscheduled repairs.
Perform general maintenance, preventative maintenance, inspections, and emergency repairs as assigned.
Adhere to safety, security, and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards.
Adhere to security procedures concerning the handling of guest room and master keys, security of boiler and electrical rooms and other engineering areas, and proper storage of all chemicals.
Listen to and promptly act to resolve guest problems and complaints with a strong emphasis on customer service.
Troubleshoot and repair electrical systems and plumbing systems, including drain line clearing.
Perform a variety of general maintenance repairs.
Keep Chief Engineer or Assistant Director of Engineering promptly and fully informed of all problems or unusual matters of significance so that prompt corrective action can be taken.
Clean and organize engineering shop and spaces.