Duty Controller

Second-61 LLC•O'Fallon, IL

17d•Onsite

About The Position

Second-61 is seeking a Duty Controller to work at Scott Air Force Base near O’Fallon, IL. This role involves providing technical support for hardware, systems, sub-systems, and/or applications for the client as the primary service technician. The Duty Controller will develop strategies to foster teamwork, promote excellence, and exude integrity as a leader on the team.

Requirements

One of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ , GICSP, GSEC, CND, SSCP
A Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR (e.g., Microsoft, Linux, Solaris, etc.)
Help Desk Institute Customer Service Representative Certification - or willing to obtain
Exceptional expertise and experience in the technical field. Must have Subject Matter Expert knowledge and expertise, recognized as an industry leader.
Position is only open to US Citizens
Active DoD Secret Security Clearance
Must be able to work independently and as part of a team.
Must be available to participate in on-call work on a reoccurring basis.
Solid troubleshooting skills and demonstrated ability of end-to-end problem management and ownership.
Excellent written and oral communication skills.

Responsibilities

Coordinate and monitor servers, cloud services, and other systems to ensure essential services are highly available and secure.
Create, disseminate, catalog, and store critical reports and sensitive records.
Apply extensive training to meet the time-sensitive needs of key clients in global operations.
Assist in establishing a secure server location for the additional processing and distribution of key project data.
Analyze network and system issues to meet client SLA requirements.
Update client network architecture, install VOIP phones, and change ISPs.
Diagnose and resolve any network issues in accordance with client SLAs.
Analyze and proactively recommend necessary updates or changes to client networking infrastructure.
Utilize advanced tools to monitor global networks to ensure system availability and security.
Collaborate with team members to effectively evaluate and interpret key information, identifying organizational needs and proper courses of action.
Update and create documentation on client networks, configurations, and best solutions for common issues.
Provide high-level subject matter proficiency for work described in the task.
Provide advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems that require doctorate level knowledge of the subject matter for effective implementation.
Provide status reporting to management and customer.