Durable Medical Equipment Technician

Advocate Health and Hospitals Corporation•Greensboro, NC

11h•Hybrid

About The Position

The Durable Medical Equipment Technician will fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes. This role involves applying and removing casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies. The technician will leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities. Accurate documentation of all services and measurements, including payer-required forms (e.g., ABNs, FRNs), is crucial for compliance with billing and insurance regulations. The position also supports inventory management and audit activities in collaboration with the DME Coordinator, and requires prompt reporting of equipment issues or shortages to leadership. Building and maintaining collaborative relationships with patients, providers, clinical staff, vendors, and suppliers is key to ensuring seamless and high-quality care delivery. The role demands timely and accurate documentation in alignment with clinical, operational, and regulatory standards. Additional duties may be assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs. The technician must demonstrate knowledge and skills appropriate for the age of the patients served, including understanding principles of growth and development over the lifespan and assessing patient status based on age-specific needs.

Requirements

High school diploma or GED equivalent.
Knowledge of orthopedic bracing, DME billing, and safety standards.
Proficiency in fitting devices.
Proficiency in using Epic and third-party software.
Strong communication skills.
Ability to follow standardized practices.
Ability to maintain accurate documentation.
Physical capability to perform hands-on tasks.
Ability to travel between locations.
Collaboration with clinical teams, providers, and vendors.

Nice To Haves

Previous medical experience in cast and splint application and removal.

Responsibilities

Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes.
Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies.
Leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations.
Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership.
Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery.
Ensure timely and accurate documentation in alignment with clinical, operational, and regulatory standards.
Perform additional duties as assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs.
Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
Retirement: Up to 7% employer-paid retirement contributions.
Education Reimbursement: Offering up to $2,500 per year towards a bachelor's degree and up to $5,000 per year towards a graduate degree.
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.