Durable Medical Equipment (DME) Specialist - Orthopedic Specialists of Petersburg

Bon Secours Mercy Health • Petersburg, VA

9d • Onsite

About The Position

The Durable Medical Equipment (DME) Specialist is responsible for the inspection, maintenance, repair, and technical servicing of durable medical equipment to ensure safe, reliable, and compliant operation. This role supports the full equipment lifecycle by diagnosing issues, performing repairs, and maintaining equipment readiness for use across care settings. The Specialist operates as a technical resource within the DME program and is accountable for equipment performance, functionality, and regulatory compliance.

Requirements

• High School diploma or equivalent (required)

Nice To Haves

• Previous experience with durable medical equipment (preferred)

Responsibilities

• Perform diagnostics, troubleshooting, repair, and maintenance of durable medical equipment in accordance with manufacturer specifications and internal standards.
• Inspect equipment for safety, functionality, and performance, ensuring readiness for patient use.
• Execute preventive maintenance activities, including testing, calibration, cleaning, and refurbishment of equipment.
• Identify and resolve equipment malfunctions or performance issues, including determining when repair, replacement, or escalation is needed.
• Coordinate or facilitate vendor-supported repairs and servicing when specialized intervention is needed.
• Maintain accurate records of equipment service history, maintenance activities, and repair outcomes within tracking systems.
• Support the equipment lifecycle process, including evaluation, maintenance, and retirement of assets.
• Ensure compliance with all applicable regulatory, safety, and manufacturer requirements, including proper handling and servicing standards.
• Monitor equipment condition and identify trends or recurring issues to support continuous improvement in equipment reliability and performance.
• Collaborate with internal teams to support equipment availability and operational readiness, while maintaining clear boundaries from delivery, patient interaction, and workflow coordination responsibilities.
• Maintain tools, workspaces, and technical resources to perform equipment servicing and repair activities.
• Participate in required training, certifications, and continuing education to maintain technical competency.
• Provide fitting, patient education on application, use, care, and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.
• Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portions.
• Ensure all necessary documentation and authorization is obtained as it relates to payer requirements.
• Track, maintain, and order inventory for one or multiple locations.
• Actively promote and foster excellent relations inter-departmentally and with external case managers, payers, suppliers, physician clinical staff and surgery personnel.
• Ensure compliance is maintained by documenting custom measurements, ABN’s, MAE’s and LMN’s as needed.
• Ability to work with a team of DMEPOS Coordinators and Billing Specialists.
• Posts DME charges.
• Train employees on DME process and procedures.
• Cleaning/stocking.
• Ensure blood borne pathogen, Occupational Safety and Health Administration (OSHA) requirements and other governmental regulations are adhered to.
• Ensure all safety regulations are adhered to.
• Operate within the concept of patient focused care.
• Deliver caring timely service with positive body language.
• Responds promptly to patient needs and requests.
• Greet patients at every stage of the visit.
• Responds promptly to Physician and team member requests and inquiries.
• Participates as an active, positive member of the team.
• Behavior and decision-making should be aligned with the ministry’s core values.
• Excellent oral, active listening and written communication skills.
• Strong customer service, interpersonal, and organizational skills.
• Strong organizational skills with great attention to detail.
• Ability to handle multiple priorities and tasks.
• Willingness to learn technical product and clinical competency.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED