Durable Medical Equipment Coordinator - Multiple Locations

Roper St. Francis Healthcare • Mount Pleasant, SC

3d • Hybrid

About The Position

The Durable Medical Equipment (DME) Coordinator is responsible for coordinating departmental workflows, supporting operational processes, and facilitating efficient day-to-day activities within the DME program. This role provides guidance and support to team members, assists with onboarding and training activities, and ensures alignment of work across functions. The Coordinator partners with leadership to maintain organized, consistent, and effective operations while supporting staff in the execution of their responsibilities. This role provides guidance and support to team members, assists with onboarding and training activities, and supports the resolution of complex or escalated patient eligibility and workflow situations.

Requirements

• High School diploma or equivalent (required)
• Manual dexterity (eye/hand coordination)
• Hear alarms/telephone/tape recorder
• Reach above shoulder
• Repetitive arm/hand movements
• Finger Dexterity
• Acuity - far
• Acuity - near
• Use of Latex products
• Depth perception
• Provide fitting, patient education on application, use, care, and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.
• Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portions.
• Ensure all necessary documentation and authorization is obtained as it relates to payer requirements.
• Track, maintain, and order inventory for one or multiple locations.
• Actively promote and foster excellent relations inter-departmentally and with external case managers, payers, suppliers, physician clinical staff and surgery personnel.
• Ensure compliance is maintained by documenting custom measurements, ABN’s, MAE’s and LMN’s as needed.
• Ability to work with a team of DMEPOS Coordinators and Billing Specialists.
• Posts DME charges.
• Train employees on DME process and procedures
• Cleaning/stocking
• Ensure blood borne pathogen, Occupational Safety and Health Administration (OSHA) requirements and other governmental regulations are adhered to.
• Ensure all safety regulations are adhered to.
• Operate within the concept of patient focused care
• Deliver caring timely service with positive body language
• Responds promptly to patient needs and requests
• Greet patients at every stage of the visit
• Responds promptly to Physician and team member requests and inquiries
• Participates as an active, positive member of the team
• Behavior and decision-making should be aligned with the ministry’s core values
• Excellent oral, active listening and written communication skills
• Strong customer service, interpersonal, and organizational skills
• Strong organizational skills with great attention to detail
• Ability to handle multiple priorities and tasks
• Willingness to learn technical product and clinical competency

Nice To Haves

• National Athletic Trainers Association Board of Certification (NATABOC) Athletic Trainer License in the state of practice
• Certified Medical Assistant (CMA) American Association of Medical Assisting
• Registered Medical Assistant (RMA) American Medical Technologies
• Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA)
• National Certified Medical Assistant (NCMA) National Center for Competency Testing (NCCT)
• Nationally Registered Certified Medical Assistant (NRCMA) National Association for Health Professionals (NAHP – Not accepted in South Carolina)
• BLS Basic Life Support (preferred upon hire, required within 30 days for BSMH, required at hire RSFH)
• 1 year durable medical equipment experience (preferred)

Responsibilities

• Coordinate and support daily departmental workflows, including work prioritization, scheduling support, and alignment of team activities to ensure efficient operations.
• Serve as a resource to team members by providing guidance on processes, procedures, eligibility requirements, and patient-related workflows, escalating issues to leadership as appropriate.
• May perform Durable Medical Equipment Liaison responsibilities, including insurance verification, eligibility determination, patient financial responsibility review, and patient education on equipment use and safety.
• Support the resolution of non-routine or complex coverage, authorization, or documentation issues, and assist in ensuring consistent application of processes across the team.
• Assist with orientation, onboarding, and ongoing training of associates, including reinforcement of standard processes and expectations.
• Support leadership with department operations, including tracking workflow needs, assisting with work organization, and maintaining awareness of operational demands.
• May assist in the creation and processing of purchase orders and related operational documentation.
• Monitor workflows and identify opportunities to improve efficiency, consistency, and overall effectiveness of departmental processes.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED