Due Diligence Records Coordinator

CRETELLIGENT•Akron, OH

10d•$19 - $24•Onsite

About The Position

The Due Diligence Records Coordinator is responsible for obtaining zoning, land use, environmental, and public records documentation from municipalities and governing agencies nationwide in support of commercial real estate due diligence reports. This role requires strong communication skills, attention to detail, critical thinking, and the ability to manage multiple active projects simultaneously while meeting internal production timelines and client deadlines. The ideal candidate is comfortable working in a deadline-driven environment, communicating professionally with government agencies, and maintaining accurate project documentation throughout the records acquisition process.

Requirements

1-2 years’ experience in service-oriented environment requiring direct customer interaction
The ability to communicate effectively with clients, contractors, and team members both verbally and in writing
1-2 years’ experience with data acquisition and/or data entry in a role requiring great attention to detail, problem solving and follow through
Ability to prioritize, balance and manage multiple projects/objectives in an organized manner with attention to detail and meeting set deadlines
Proficiency with Microsoft Office and web-based research tools
The ability to adapt to updates in technology and process
Ability to demonstrate a great work ethic (self-starter) – i.e., not afraid to jump in, learn the business and make an impact

Nice To Haves

Sales force experience is a plus but not required
Experience in records research, commercial real estate, due diligence, environmental services, legal support, permitting, or administrative operations is preferred but not required

Responsibilities

Submit and manage zoning, environmental, land use, and public records requests nationwide
Coordinate directly with municipalities, environmental agencies, and governing authorities to obtain required documentation
Review records and documentation for completeness, accuracy, and relevance to project scope
Maintain detailed request tracking and project documentation within internal systems
Support zoning and environmental analysts with research documentation and due diligence deliverables
Serve as a primary point of contact between municipalities, agencies, and internal operations teams
Conduct regular phone and email follow-up regarding request status, processing timelines, and outstanding documentation
Professionally communicate project requirements and documentation needs with local officials and agency representatives nationwide
Manage multiple active requests and priorities simultaneously within established turnaround timelines
Identify potential project delays, missing documentation, or process issues and proactively assist in resolution
Collaborate cross-functionally with analysts and operations personnel to support efficient project completion and client delivery timelines
Maintain organized project notes, communication records, and status updates
Maintain confidentiality of sensitive client information, project documentation, and acquired records
Ensure documentation handling and internal processes align with company quality standards and operational procedures

Benefits

Comprehensive health care offerings including; medical, dental, vision, life insurance, disability insurance, medical transportation plan, critical illness insurance, pet insurance, legal insurance
401k and Roth Retirement Plan with employer profit match
Competitive Pay: $19 to $24/hour, based on experience and qualifications
Quarterly performance-based bonus opportunities with total annual bonus potential up to approximately $3,000
Bonus eligibility following successful completion of the first 90 days of employment
Paid Time Off (PTO) program giving you up to 12 paid days off during your first full year of employment
12 recognized paid company holidays
Fun Off-site adventures, unique traditions, monthly birthday celebrations, Lunch and Learns, and a relaxed office environment
Flexibility in work schedule
Paid maternity leave: 12 weeks paid leave + additional 4 weeks of part-time paid transition time
Paid paternity leave: 6 weeks paid leave
4 hours of paid volunteer time off
Office snacks, drinks, coffee