Dual Site Leader
About The Position
Immersive Gamebox is a fast-growing leader in location-based entertainment, redefining social gaming experiences with cutting-edge technology and fun. With over 25,000 five-star TripAdvisor reviews and recognition among the top ten percent of attractions worldwide, we are expanding our presence in Chicago with two venues: Oakbrook Center (an established location) and a new, under-construction River North location. This role offers the unique opportunity to manage an existing business while simultaneously shaping, launching, and building the culture of a brand-new venue from the ground up.
Requirements
- Minimum 2 years as a General Manager, Multi-Site Manager, or equivalent leadership role in hospitality, retail, or location-based entertainment.
- Proven track record of driving profitability, customer service, and guest satisfaction.
- Experience managing P&L, staffing schedules, labor costs, and POS systems.
- Strong understanding of safety protocols and venue operations.
- Proven ability to lead and develop multiple teams while maintaining consistent standards across locations.
Nice To Haves
- Experience in food and beverage or sales-heavy environments.
- Tech savvy with familiarity using CRM, POS, and scheduling software.
- Skilled in local marketing tools including social media campaigns, community outreach, and promotional events.
- Experience balancing multiple locations, competing priorities, and different team needs.
Responsibilities
- Lead high-performing teams across both venues, fostering a culture of customer service excellence, operational consistency, accountability, and engagement.
- Manage daily on-site venue operations, customer service, and retail experiences across River North and Oakbrook in a fast-paced environment.
- Drive local marketing initiatives and event planning, including school breaks, holidays, and community events, to boost bookings and foot traffic.
- Oversee budget management, payroll, labor scheduling, POS operations, and profit and loss (P&L) across both venues.
- Monitor and act on key performance indicators (KPIs) including revenue growth, guest satisfaction ratings, internal reviews, and labor performance.
- Handle and convert guest and group sales inquiries through confident, responsive sales communication.
- Cover solo shifts when needed to support lean labor strategies and ensure smooth operations.
- Ensure compliance with all safety standards, venue maintenance policies, brand standards, and local, state, and federal regulations.
- Hire, onboard, coach, and develop talent across both teams to support performance and succession planning.
- Collaborate with Marketing, HR, and Tech to align operations with brand strategy and technology-driven service improvements.
- Build relationships in both local communities.
- Play an active leadership role in the pre-opening and launch of the River North venue, including team recruitment, onboarding, training, operational readiness, and establishing strong venue standards from day one.
- Balance priorities across two venues while maintaining consistent standards, communication, and execution.
Benefits
- Medical and dental insurance
- 401k
- Paid vacation and holidays
- Mental health support through our Employee Assistance Program
- Early access to games and product testing
- Fast-paced, high-energy work culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
