Dual Server/ Match Service Manager

Gateway Casinos•London, ON

About The Position

You are a service expert who thrives in the dynamic world of the dining room. On that note, meet Atlas Steak + Fish, a contemporary and flirty take on the iconic North American steakhouse. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Atlas is looking for someone like you a Steakhouse Service Manager who can match our standards. In this key role, you will oversee steakhouse operations while providing management support in the dining room. You will also help in attracting and maintaining guests by assisting in developing marketing assets on social and traditional media. You drive the success of our steakhouse through the promotion of events and products and ensure premier customer service and product knowledge for our guests.

Requirements

Three years supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
World Host/Super Host certificate or similar customer service programs.
Excellent communication skills both speaking and written.
Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
Experience with Point of Sale system.
Excellent problem-solving skills.
Goal driven and organized.
High level of customer service skills, ability to communicate with guests to ensure satisfaction.
Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
Two years or more experience in a similar high-volume restaurant (casual dining) environment.
Cash handling experience using POS system or cashier register.
Serving It Right (BC)/ Proserve (Alberta) certificate/ Smart Serve (Ontario).
Proven selling, marketing, and service skills in a dining, retail, or promotions environment.
Food Safe Level 1 certificate.
Effective public speaking skills and presence.
Ability to carry up to 30 pounds, specifically a fully loaded serving tray.
Knowledge of specialty food and beverage items.
Successful In-house testing on knowledge of specialty food and beverage items.
Successful In-house testing on service delivery and promotional ability.

Nice To Haves

Tourism, promotion, marketing, entertainment or event training experience preferred.
WHMIS training preferred.
Wine knowledge or experience as a Wine Steward an asset.

Responsibilities

Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
Ensures profitability of steakhouse operations by achieving financial and performance goals.
Supervises the shift operation, including all employee and guest related functions.
Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
Manages team efficiencies as it pertains to the operation s needs.
Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
Maintains compliance with policies and procedures.
Responsible for cash management activities.
Enforces Serving It Right and company policies on guest s consumption of alcohol.