Dual Rate Table Games Dealer and Supervisor
About The Position
Responsible for the efficient operation of the Table Games, ensuring the pit is run according to policies, procedures, and IRGC gaming regulations. This role involves dealing assorted games such as blackjack, roulette, and/or craps to players, as well as supervising table games dealers. The supervisor is responsible for assigning dealers, assisting with training, meeting and greeting customers, resolving disputes, completing transactions, and ensuring Title 31 compliance. The dealer role involves dealing games smoothly, exchanging chips for currency, verifying fills and credits, and accurately collecting and paying wagers. Both roles require providing positive customer relations, ensuring honesty and integrity of table games, protecting company assets, reporting suspicious activity, and maintaining a consistent pace on assigned games.
Requirements
- High School Diploma
- 1-2 years table games experience
- 1-2 years supervisory experience
- Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
- Must be able to resolve customer disputes professionally and courteously
- Must be knowledgeable of IRGC rules and regulations
- Must be knowledgeable to Q Casino Internal Controls
- Must possess a valid IRGC gaming license
- Standing for extended periods of time
Nice To Haves
- Good leadership skills
- Good oral and written communication skills
- Excellent customer service skills
- Reasonable knowledge of applicable mathematical skills
Responsibilities
- Assigning dealers to games when Table Games Lead is not present
- Assisting with dealer training and improving employee skills
- Meeting and greeting customers at the Table Games area
- Resolving game related disputes involving customers and employees
- Completing fill and credit transactions
- Ensuring Title 31 compliance
- Working with other departments to ensure a cooperative environment
- Dealing standardized, smooth and mechanically efficient games to players
- Exchanging chips for currency
- Verifying fills and credits with supervisors
- Accurately collecting and paying wagers
- Providing and promoting positive customer relations supported by employee quality service
- Ensuring honesty and integrity of all table games during assigned shift
- Protecting company assets as it relates to table games
- Reporting suspicious activity and customer behavior to supervisors
- Maintaining a consistent pace on assigned games
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
