Dual Rate Surveillance Shift Supervisor/Surveillance Agent

Kansas Star Casino•Mulvane, KS

6d•Onsite

About The Position

Observe gaming and non-gaming activity by monitoring electronic surveillance equipment to ensure compliance with applicable laws, procedures, regulations and rules and protect company assets from illegal or questionable activities. Responsible for the efficient operations of the surveillance department during assigned shift. Protect company assets by observing gaming and non-gaming activities to ensure safety, integrity, security and company policies and procedures are followed. Observe, document and report any variances to the company, internal controls, money handling activity and state gaming regulations. Complete daily audits of department activity, duty logs and cooperate with departments during investigations. Possess a thorough knowledge of all table games and gaming functions. Respond immediately to any activities that appear unusual or suspicious. Detect cheating, theft, embezzlement, illegal activities and procedure/policy violations in all areas of responsibility Prepare reports and/or verbalize the occurrence of unusual activities to the Surveillance Manager, Director and/or department heads as required. Compile and maintain evidence to assist the property or BGC in any legal actions, employment matters and/or arbitration/grievance proceedings that may arise. Know how to operate all equipment used by the Surveillance Department and utilize them to their fullest capacity. Review coverage completed by agents and have additional coverage added when needed. Assign task to agents to agents on a daily basis when needed. Train, coach, discipline, supervise and handle scheduling of department employees. Miscellaneous duties as assigned

Requirements

Must be at least 18 years of age.
Three (3) years of practical surveillance experience.
Knowledge of CCTV system.
Knowledge of all casino games.
Working knowledge of Microsoft office programs such as excel and Word.
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Must be an effective communicator.
Must be able to maintain proper order in escalated situations.
Must be able to sit and remain alert for extended periods of time.

Nice To Haves

Previous supervisory experience preferred.

Responsibilities

Observe gaming and non-gaming activity by monitoring electronic surveillance equipment to ensure compliance with applicable laws, procedures, regulations and rules and protect company assets from illegal or questionable activities.
Ensure the efficient operations of the surveillance department during assigned shift.
Protect company assets by observing gaming and non-gaming activities to ensure safety, integrity, security and company policies and procedures are followed.
Observe, document and report any variances to the company, internal controls, money handling activity and state gaming regulations.
Complete daily audits of department activity and duty logs.
Cooperate with departments during investigations.
Respond immediately to any activities that appear unusual or suspicious.
Detect cheating, theft, embezzlement, illegal activities and procedure/policy violations in all areas of responsibility.
Prepare reports and/or verbalize the occurrence of unusual activities to the Surveillance Manager, Director and/or department heads as required.
Compile and maintain evidence to assist the property or BGC in any legal actions, employment matters and/or arbitration/grievance proceedings that may arise.
Operate all equipment used by the Surveillance Department and utilize them to their fullest capacity.
Review coverage completed by agents and have additional coverage added when needed.
Assign tasks to agents on a daily basis when needed.
Train, coach, discipline, supervise and handle scheduling of department employees.
Perform miscellaneous duties as assigned.