Dual Rate Supervisor

Mohegan•Wilkes-Barre, PA

1d•Onsite

About The Position

This role involves supervising and securing assigned table games/poker gaming areas, enforcing internal controls, commission regulations, and table game procedures. The position ensures the accuracy and integrity of the Player Rating System, maintains the security of table games and related equipment, and fosters clear communication with the Surveillance Department. The supervisor is responsible for improving staff skills through training, counseling, supervision, and evaluation, while also providing excellent guest and employee service. Maintaining open communication with management, staying informed about special events, and providing a memorable guest experience are key aspects of this role. The position requires excellent inter-personal skills to foster a supportive team environment and promote superior guest service.

Requirements

Must have previous work experience as a dealer with multiple game knowledge.
Must be able to successfully complete rigorous table games supervisory training.
Must be knowledgeable of computer systems, and be willing to work various shifts and flexible hours.
Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.

Nice To Haves

Past supervisor/dual rate experience in table games is a plus.

Responsibilities

Supervises and secures all games in assigned table games/poker gaming areas.
Enforces internal controls and commission regulations.
Enforces table game procedures.
Ensures the accuracy and integrity of the Player Rating System.
Ensures the security of the table games and related equipment and keep clear lines of communication with the Surveillance Department.
Improves the skills of your staff through direct involvement in training, counseling, supervision, and evaluation.
Services guests and handle guest related issues with composure and professionalism.
Services employees and handles employee related issues with composure and professionalism.
Maintains open communication with the assistant or shift manager.
Keeps abreast of “special events”, entertainment, employee activities, restaurant schedules, etc.
Provides an entertaining, exciting and memorable guest experience.
Performs other related duties as assigned.
Promotes superior guest service.