Dual Rate Dealer & Floor Person

Caesars Entertainment•Pompano Beach, FL

16d

About The Position

Maintain control of the assigned table game at all times. Ensure quality customer service and a favorable gaming experience for customers. Responsible for ensuring guests have a favorable gaming experience and ensuring the integrity of the Poker game. Promote Family Style Service through actions and positive attitude.

Requirements

One to two years’ experience as a poker dealer, supervisor, or poker floor person with a 4-year degree in a related field or equivalent work experience.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of arithmetic, algebra and their applications.
Knowledge of gaming laws and regulations.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Being aware of others' reactions and understanding why they react as they do
Talking to others to convey information effectively
Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.
Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License.
Must be at least 21 years of age.
No taxes are required.

Responsibilities

Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Must be proficient in dealing Poker.
Provide great customer service to our guests.
Facilitate the department’s promotions and tournaments.
Ensure the safety and security of all guests and fellow team members
Facilitate resolution of guest disputes.
Communicate with managers regarding guest/dealer issues.
Assist guests with seating.
Assist guests with purchasing of gaming chips.
Assist guests with special requests.
Open and close Poker tables.
Make gaming and promotion announcements to guests
Control gaming cards and equipment.
Monitor customer play for cheating scams and suspicious variations in play.
Answer questions about game rules and casino policies.
Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.
Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards.