Dual Hotel Guest Services Manager

McKibbon Hospitality • Raleigh, NC

3d

About The Position

What Makes a McKibbon Dual Guest Services Manager? This is a unique opportunity to represent two amazing brands in one building, the Tempo and the Homewood Suites by Hilton.
As a key member of the property leadership team, the Guest Services Manager is accountable for the hotel’s front desk operations. Reporting to the General Manager, the Guest Services Manager will be responsible for maintaining the highest level of ethical leadership to lead the front desk team to deliver the highest standard of customer service.

Requirements

• Experience working in a hotel as a front desk representative (or equivalent)
• Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired)
• The ability to work weekends, holidays, and evenings
• The ability to ensure that hotel policies and brand standards are followed

Nice To Haves

• Excellent communication and problem-solving skills
• The skills and experience to lead a team to consistently deliver exceptional guest service
• Developing the leadership qualities of all staff
• Maintaining positive relationships with associates to drive associate satisfaction

Responsibilities

• Assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor.
• Supervising the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports.
• Scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage.
• Training all front desk staff as it relates to brand and company standards to maximize service culture.
• Assisting with sales and champion the Daily Sell Strategy.
• Assisting with the implementation of front office programs to enhance the experience and provide leisure enjoyment for the guests.
• Maintaining compliance and remaining up-to-date on new initiatives for the brand and company.
• Inspecting and ensuring that safety and security standards are being maintained.
• Supporting guest experience and satisfaction in all operations ensuring problem resolution.
• Conducting daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
• Performing payment processing.
• Overseeing the Market (fully stocked, weekly inventory, place orders).
• Assisting the Executive Housekeeper twice weekly, inspect guest rooms and public areas.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition assistance
• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan with 50% matching funds
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Fundraising matching funds program
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed