Hotel Guest Services

Catalina Island Company • Avalon, CA

2d • $20 - $23 • Onsite

About The Position

Catalina Island Company welcomes all guests and visitors to our very special island. Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis. We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests. As a Hotel Guest Services Attendant, you will be at the heart of delivering exceptional guest experiences. The location of property can vary although main responsibilities of managing the front desk to providing personalized concierge services, your role will be crucial in ensuring our guests have a memorable stay. Additionally, you will assist with breakfast & lunch service, coordinate guest personal golf cart use, handle luggage services, and work closely with our other partners of the company so guests feel pampered and have plenty of choices to explore the island.

Requirements

• Must be at least 18 years old
• Previous experience in hospitality, preferably in a front desk and restaurant role.
• Strong customer service skills with a friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Knowledge of local attractions, restaurants, and services.
• Flexibility to work various shifts, including weekends and holidays.
• Valid driver's license with a clean driving record (if required to operate golf carts or assist with transportation).
• Previous experience in hospitality is required
• Strong communication (verbal and written), organizational, and multitasking skills.
• Ability to prioritize work, meet deadlines, and work under pressure in a fast-paced environment.
• Intermediate computer skills and ability to navigate multiple systems and applications.
• Ability to read, analyze, and interpret business documents
• California Food Handler Certificate upon hire
• RBS (Responsible Beverage Service) Certificate upon hire
• Commitment to delivering exceptional service

Nice To Haves

• Familiarity with hotel management software (e.g., Opera Cloud PMS) is a plus.

Responsibilities

• Front Desk Services: Welcome guests with warmth and professionalism upon their arrival.
• Check guests in & out efficiently, ensuring accuracy in reservations and payment processing.
• Provide information about hotel amenities, dining options, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Concierge Services: Offer personalized recommendations and assistance to guests regarding dining, entertainment, and activities.
• Arrange restaurant reservations, transportation, tours, and other guest requests.
• Provide directions and maps to guests, ensuring they have everything they need for a pleasant stay.
• Handle special requests such as arranging celebrations, special occasions, or surprises for guests.
• Anticipate guests' needs and go above and beyond to exceed their expectations.
• Handle daily Wine & Cheese service
• Breakfast and Lunch Service: Assist with breakfast and lunch service, including greeting guests, taking orders, and serving food and beverages.
• Ensure that guests' dietary needs and preferences are accommodated.
• Maintain cleanliness and organization in the breakfast, lunch and guest pantry areas.
• Golf Cart Transportation: Assist guests with personal golf carts usage.
• Ensure cleanliness and maintenance of golf carts.
• Luggage Services: Assist guests with luggage handling, including loading and unloading from vehicles.
• Deliver luggage to guest rooms promptly and accurately.
• Coordinate Drives: Ensure guests are transported safely and efficiently to and from the hotel, heliport and airport on arrival and departure days.
• Offer guest transportation to and from town when requested.
• Administrative Tasks: Handle guest check-ins, check-outs, and payments accurately using the hotel's reservation system.
• Maintain records of guest interactions, requests, and preferences.
• Assist with other administrative duties as assigned by management.

Benefits

• The Catalina Island Company offers shared housing as an option for eligible employees at a subsidized rate.
• Employees are responsible for paying a portion of the housing cost, typically deducted through payroll.
• Accommodation generally includes shared bedrooms, shared bathrooms and a community kitchen.
• Housing is subject to availability and cost will vary based on location.
• Employee discounts and perks – restaurant, hotels and activities.
• Beautiful island views and a summer of adventure!
• A fast paced, exciting work environment with upward mobility and growth opportunities.
• Meet and engage with people from all over the country and world!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees