Guest Services Rep - Night Auditor - Hotel
About The Position
As a Night Auditor you are responsible for maintaining the high quality of service offered to guests including the posting of guest room charges and assisting in guest needs. Be part of history in the making at The Stella Hotel & Ballroom, Kenosha’s only full-service boutique hotel nestled in a beautifully restored 100-year-old landmark. Our team is passionate about delivering exceptional hospitality in a space that blends timeless character with modern comfort. If you’re looking for a rewarding career in a vibrant, guest-focused environment, we’d love to have you join us!
Requirements
- High School Diploma or Equivalent.
- Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills.
- Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.
- Ability to perform basic arithmetic, including the use of percentages.
- Ability to read and write effectively.
- Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
- Ability to understand and execute all safety and emergency procedures (i.e. fire, crowd control, inclement weather, and bomb threats).
- Ability to handle cash and credit transactions.
- Ability to use basic office equipment (i.e. automated front desk systems, telephones & calculators).
- Ability to move freely within front desk area.
- Ability to stand for long periods of time.
- Ability to maintain regular and punctual attendance.
- Ability to adhere to grooming standards.
- Ability to exemplify Company’s’ Service Excellence.
Nice To Haves
- Some college preferred.
- Customer Service experience and/or Sales experience preferred.
Responsibilities
- Check-ins and check-outs and makes reservations for guests.
- Ensures guests privacy.
- Sells and up-sells hotel facilities and services.
- Keeps desk area stocked with necessary materials.
- Operates as cashier for guests, responsible for own bank and accuracy of it.
- Information center for guests and hotel in general.
- Posts charges from outlets and ensures overall proper payment.
- Using Night Audit checklist and runs close-out reports and back-ups.
- Assists Breakfast Attendant with setting up breakfast area in the morning.
- Other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
