DUAL RATE HOTEL SUPERVISOR

Ameristar Casino Hotel Vicksburg • Vicksburg, MS

3h • $13

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.

Requirements

• Training and Problem Solving Skills
• Knowledge and experience in management/supervision
• Excellent interpersonal skills
• Excellent organizational skills
• Strong guest service skills
• Excellent business communication skills and strong time management skills.
• Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing guest service.
• Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
• Ability to identify circumstances or incidents that require the notification and/or approval of others.
• Ability to do the work of those supervised.
• Fully competent in Microsoft Office

Responsibilities

• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.
• Adhere to established department and property policies and procedures regarding guest service standards.
• Must be willing to cross-train in other departments of Hotel Operations as instructed by management.
• This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty.
• Greet, register, and assign rooms to guests.
• Date-stamp, sort, and rack incoming mail and messages.
• Answer inquiries pertaining to hotel services, shopping, dining, and travel directions.
• Keep record of room availability and guest’s accounts, manually or by computer.
• Compute bill, collect payment, and make change for guests.
• May post charges to guest’s bill.
• Make and confirm room reservations for guests.
• Assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor.
• Complete all necessary reports as assigned by your supervisor.
• Maintain lobby area and coffee bar.
• Must be willing to work alone, supervised, non-supervised when needed.
• Enter membership information into computer
• Answer incoming calls in a timely manner.
• Ability to enter Hotel (LMS) and Entertainment (Show gate) in computer.
• Ability to run all reports pertaining to reservations.
• Comply with Company and department policies and procedures.
• Answer PBX courteously and promptly using designated language consistently.
• Know all in-house extensions.
• Take messages and ensure delivery to proper individual.
• Place all emergency calls.
• Ability to use paging system.
• Compute bill, collect payment, and make change for guests.
• Keep record of room availability and guest’s accounts, manually or by computer.
• Know how to enter wake-up calls for guests.
• Knowledge of property and current promotions.
• Be familiar with Director, Managers, and Supervisors on property.
• Be flexible with schedule.
• Assist in the group sales effort as specified by supervisor.
• Take reservations for marketing events.
• Ability to enter Entertainment reservations.
• Date-stamp, sort, and rack incoming mail and messages.
• Greet, register, and assign rooms to guests.
• Adheres to guest service requirement listed above.
• Maintains AAA Four Diamond requirements and standards.
• Adheres to standards and operating procedures as outlined in the housekeeping and front desk department manuals.
• Maintains an inspection program for all hotel areas, public areas, and guest rooms, and conducts inspections daily to ensure high quality of cleanliness.
• Ensures every room is inspected daily.
• Maintains the approved preventative maintenance program on all guest rooms, guest areas and department equipment.
• Coordinates a safety program to ensure all Team Members have a safe work environment.
• Oversees the approved departmental training program to ensure all Team Members are properly trained to their assigned task.
• Adheres to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
• Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.
• Addresses Team Member questions and concerns.
• Develops, implements, maintains, and monitors an effective team member relations program through effective communication.
• Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
• Maintains a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
• Conducts and attends all regular departmental meetings as well as other related meetings.
• Maintains an appropriate level of community affairs involvement.
• Completes necessary reports in a timely manner to meet deadlines.
• Responds to reasonable guest requests or place guest in contact with appropriate person for assistance.
• Must be able to work flexible hours including evenings, overnight shifts, weekends, and holidays.
• Keep abreast of occurrences within Hotel Operations and oversee completion of all details, duties, and functions relating to the Hotel.
• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino, Inc.
• Adhere to established department and property policies and procedures regarding guest service standards.
• Oversee continual training of new team members as well as updating existing team members to departmental policies and procedures.
• All other duties as assigned.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed